Operations Manager

New York City based Kaiyo is an online marketplace for pre-owned furniture that’s made to last. Whether hunting for the perfect piece, or creating space for something new, Kaiyo makes it easy to make a better choice for you, for your home and for our home planet.

We are seeking a reliable and experienced Operations Manager to collaborate with existing management in overseeing the day-to-day operations at our Teterboro, NJ facility. This position reports directly to the Director of Operations. This role has a diverse set of responsibilities, and will be working alongside other operations managers to lead and manage our hourly workforce, fostering a culture of teamwork, accountability, and excellence.

Candidates should be highly motivated, professional and love working on a team. We are looking for a quick learner who is comfortable with change and the fast-paced nature of a start-up environment. Our ideal candidate has five years of logistics and process execution experience with a proven track record of leadership and management experience.

Responsibilities:

• Ensure safety and security protocols are effectively communicated and upheld
• Ensuring that the overall day-to-day process and logistics operations run smoothly
• Directing the work of operations associates and supervisors, demonstrating awareness and empathy of their strengths and weaknesses
• Reviewing operational reports to identify trends and ensure that operations are running smoothly
• Cultivating a culture of respect and professionalism by example, and by providing formal and informal feedback and re-training where necessary
• Monitoring and improving team performance, correcting course or changing and executing plans if necessary to meet goals
• Ensuring self and team's routine daily tasks and checklists are being completed and performing random quality checks
• Manage Key Performance Indicators (KPIs), career development, and performance processes with specific emphasis on identifying, developing, and retaining talent
• Training and mentoring team members
• Develop, utilize and obtain expert level proficiency in daily operations reporting and interpret results into meaningful action
• Lead on numerous improvement projects aimed at streamlining activities
• Assisting with developing new processes and providing insight and feedback to help move the company forward

Job requirements:

• Bachelor’s Degree preferred, and 5+ years of progressively responsible experience in operations and warehouse management
• Exceptional proven leadership ability, preferred history of managing teams of 30+ hourly employees with a constrained support system
• Diverse approach to problems coming up with creative solutions as well as ability to create frameworks to increase effectiveness and efficiency
• Comfortable with occasional long hours
• Excellent verbal and written communication skills
• Desire to work in a fast paced, dynamic and data-driven environment
• Proficiency in software skills (Slack, Email, Excel, Word, Logistics platforms, etc.)
• Ability to multitask with great time management, prioritization and organization skills

*Standard work schedule includes Saturday 

Pay & Perks:

• Competitive salary between 100-110k
• Medical insurance with HRA and free dental/vision/life/long-term disability insurance
• Paid time off
• 401(k) 
• Monthly gym reimbursement
• 25% Employee Discount at Kaiyo

You’ll love working here because: 

• You'll have the opportunity to drive change and have a voice within the organization.
• You will have the unique opportunity to work closely with various departments within the organization.
• We love solving problems, thinking creatively, trying new things, and having fun while we work
• We are a group of kind, bright and goal-oriented people who truly believe in our mission
• You’ll be an integral part of an organization that is on the cutting edge of changing the way people find what they love

We continuously strive to create and maintain a diverse and inclusive environment, and are proud to be an Equal Opportunity Employer.