Operations Manager

Location

Spokane Valley Mall - 14700 East Indiana

Business

At Brookfield Properties, we believe retail should be anything but typical. It's why we're integrating shopping, dining, entertainment, and more to reimagine retail experiences everywhere. Because for us, retail isn't just about managing properties or redeveloping malls. It's about creating inspiring spaces that draw consumers in. It's about helping our tenants build their brand in a big way. It's about contributing to our communities. And, more than anything, it's about bringing people together.

If you're ready to be a part of our team, we encourage you to apply.

Job Description

Brookfield Properties has an immediate need for an on-site Operations Manager at Spokane Valley Mall.

The Operations Manager assists the (Sr) General Manager to increase the value and liquidity of the shopping center. This position will maintain the physical integrity of the property, create an environment which enhances the guest experience, tenant sales, community connections, and positions the property for future growth.

The Operations Manager has a thorough understanding of and ability to manage mechanical systems, construction practices, preventative maintenance and government regulations. This position requires a comprehensive understanding of operations methods and understands the need to increase profitability and will keep common area costs under control. This individual administers the physical operations of the center, oversees general and preventative property maintenance, construction coordination, public safety, housekeeping and other contracted services.

Overall, we seek qualities that display our company's core values which are Act with Integrity, Take Initiative, Build Mutual Trust, and Win Together.

Key Responsibilities:

• Consumer, Community and Retailer Focus:
  • Provide consumers, the community and retailers with a pleasant experience by ensuring the property is clean, safe and well maintained with appropriate signage, lighting and landscaping.
• Employee Focus:
  • Demonstrate executive leadership by guiding successful teams' representative of the company's core values Humility, Attitude, Do the Right Thing, Together and Own it.
  • Manage and develop the talent of the property team while ensuring compliance with all company policies and procedures.
• Financial Focus:
  • Create the annual expense budget within defined guidelines; implement and forecast operating expenses to that budget. Meet regularly with the (Sr) General Manager to review finances and adjust as needed to meet the current financial plan.
  • Prepare and manage ordinary capital, the five-year capital plan and operating expense plans to meet or exceed company expectations.
  • Review and approve invoices for accuracy and monitor for timely payment
• Operations Focus:
  • Ensure proper maintenance of all BAS systems including (but not limited to) lighting controls (BMS/EMS), HVAC, fire/life safety alarm systems, irrigation control, vertical transportation, electrical distribution/wiring and lighting, plumbing (interior & exterior)
  • Act as project manager for tenant and landlord construction, as well as capital projects. Leverage property knowledge to assist Tenant Coordination with as-built conditions, available utilities, and any known constraints. Ensure all construction activities meet plans/specifications and are completed on schedule and on budget.
  • Effectively manage vendors through a thorough understanding of all applicable service or maintenance contracts. Administer all required insurance certificates and invoicing.
  • Obtain bids and prepare work orders in accordance with company policy.
  • Participate in the company's sustainability efforts.
  • Conduct operational audits and ensure processes are in compliance with corporate policy
  • Ensure all State and Federal required reports and safety documentation is maintained
  • Record asset inventory and property purchases
  • Work with (Sr) General Manager or to implement Risk Management and Emergency Planning procedures and protocols
  • Have a complete understanding of what drives rate structures; analyze and monitor utility consumption, utility rebates and new technologies
  • Work effectively with the National Operations team
• Other Areas of Focus:
  • Assist with marketing and community events and promotions as needed
  • Work effectively with the (Group) Business Development Representative to implement the specialty leasing program to maximize income
  • Participate in the mall's strategic planning efforts
  • Participate in Manager on Duty (MOD) rotation
  • Other duties as assigned

Qualifications:

• High School Diploma or GED required
• Associate's or Bachelor's degree preferred
• RPA designation or equivalent certification preferred
• 2-4 years in the property management or construction management industry, or 4+ years of comparable experience required
• Shopping center industry experience is a plus
• Understanding of commercial building systems, HVAC, plumbing and electrical systems
• Strong ability to lead and influence a diverse group of people
• Ability to communicate effectively, supervise, train and direct a mall operations team and contracted services
• Good analytical skills
• Strategic business orientation while maintaining attention to detail
• Proven ability to be flexible, prioritize and manage multiple projects, as well as solve problems in a timely manner
• Proven ability to manage capital projects
• Strong project management and organizational skills
• Computer skills: Excel, Word, Outlook, PowerPoint
• 1+ years of supervisory experience required

Compensation

• Salary type: Exempt
• Pay Frequency: Bi-weekly
• Annual Base Salary Range OR Hourly Pay Range: $83,000-90,000 per year
• Annual Bonus Eligibility

Benefits

• Employees are covered by medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan, as well as a deferred compensation plan. Employees are eligible to accrue 3.08 hours of vacation per bi-weekly pay period, up to 80 hours of vacation in the current year. Employees will also receive 14 paid personal holidays throughout the calendar year and 9 sick days per year.

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is required to do the following:

• The employee is regularly required to sit; use hands to finger, handle, or feel; and talk or hear.
• The employee frequently is required to stand, walk, and reach with hands and arms.
• The employee is occasionally required to climb stoop, kneel, crouch, or crawl.
• The employee may frequently lift and/or move up to 50 pounds and occasionally lift and/or move up to 100 pounds.
• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
• The noise level in this work environment is usually moderate.
• The employee is occasionally exposed to moving mechanical parts, high precarious places, fumes or airborne particles, toxic chemicals, and outside weather conditions.

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We are proud to create a diverse environment and are proud to be an equal opportunity employer. We are grateful for your interest in this position, however, only candidates selected for pre-screening will be contacted.