Operations Manager

Thank you for your interest in joining our team! Qurate Retail Group comprises six leading retail brands – QVC®, HSN®, Ballard Designs®, Frontgate®, Garnet Hill® and Grandin Road® – all dedicated to providing a more human way to shop. Qurate Retail Group is the largest player in video commerce ("vCommerce"), which includes video-driven shopping across linear TV, ecommerce sites, digital streaming and social platforms.

The Opportunity:

Reporting to the Senior Manager Fulfillment Center Operations, we are looking for an Operations Manager, responsible for inbound or outbound operations. You will maintain benchmark levels of safety, efficiency, quality, productivity, continuous improvement within the building and throughout the supply chain, and the hiring and development of management and hourly teams. You will be hands-on in a startup operation and will build relationships with hourly associates, managers, carrier partners, vendors, other FC teams and different departments in the company. You will manage a team and report to the Senior Operations Manager.

Your Impact:

• Build the initial teams, establishing procedures, metrics and processes
• Lead a team of Area Managers and hourly associates
• Develop and administer operational procedures for perfectly completing activities for incoming and outgoing shipments, handling and disposition of products, and keeping the highest standards of inventory accuracy
• Guide strategic planning and forecasting
• Develop teammates for career progression and learning
• Create a positive team dynamic that encourages all employees in the FC to work
• Improve safety, quality, cost, and delivery while growing and expanding capabilities within the warehouse
• Use the site Warehouse Management System (WMS) to improve perfect order fulfillment and provide operational insights to improve WMS effectiveness

What You Bring:

• B.S. or B.A. degree or equivalent additional experience
• 4+ years of management experience in fulfillment center/warehouse operations; prefer retail/e-commerce and apparel experience
• Experience effectively motivating, develop, and manage 50+ employees
• At least 3 years of management experience in Receiving, Inventory Control, or Order Fulfillment
• Experience with building or improving inventory management, order management, and warehouse management systems and processes
• Strong project management and continuous improvement skills
• Experience using Kaizens, process improvement

Remote work is not permitted in NYC at this time.

#LI-KW1, #LI-Onsite, #Onsite

Join us as we enrich life’s everyday moments – including yours. Apply today! 

If you enjoy being a part of a team, creating experiences and delighting customers, you’ll love it here. If you’re excited about retail, fashion, media, social, live streaming, technology, customer service, design and more, you’ll find amazing projects to work on. If you want to grow professionally and learn every day, you’ll thrive with us. If you appreciate flexible working options, our Qurated community, where intentional connections matter and a company committed to diversity, equity and inclusion, you’ll be amazed at what’s available for our team members! We offer a comprehensive Total Rewards package including competitive compensation, health care benefits starting on day 1, 401(k), paid time off, tuition reimbursement, employee assistance program, parental leave, paid volunteer hours, company discounts and much more. Best of all, working with Qurate Retail Group means friendly teams, ambitious projects and fast-moving careers! 

For Qurate Retail Group, our focus on diversity, equity and inclusion is deeply rooted in Our Principles. They call on us to Drive Progress, Act With Empathy, Be Brave, Embrace the Future, and Do What’s Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal, state, and local laws and regulations. As an equal opportunity employer, Qurate Retail Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout, please contact us at [email protected] for assistance. ​

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