Operations Manager

Brand

Description

The Operations Manager, Materials Fulfillment is responsible for the divisions' day to day tactical operational functions related to warehouse activities and incoming inventory. This position has responsibility for product food safety. During the peak December holiday shipping season, this position may assume additional managerial responsibilities and may be required to work alternate shifts. This position is based in Atlanta, Georgia.

ESSENTIAL DUTIES AND RESPONSIBILIITIES

Major responsibilities of the position are listed below. To perform the job successfully, the individual must be able to execute each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties, assignments and specific projects may be assigned at the discretion of executive management.

• Provide performance measurement for labor productivity, quality of work, employee management (i.e. safety, turnover, etc.) and cost per unit so continued improvement can be tracked and communicated.

• Manage the storage process and facilities so that the peak quality and useful life of materials is maximized.

• Plan and manage the receipt, vendor compliance, quality control inspection, labeling, storage, picking and shipping of Direct to Consumer, Stores and Wholesale orders.

• Effectively communicate with multiple departments and shifts to ensure proper receipt, storage, picking, transfer and delivery of materials.

• Plan and manage the storage and picking of all orders.

• Manage shift responsibilities for warehousing, receiving, and oversee off-shift activities through material supervisors on alternate shifts as required.

• Plan, staff and operate at or below budgeted unit cost for assigned departments.

• Provide direction to the specialist for set-up of strategies for SAP-EWM functionality. Assist in determining storage space requirements and the best utilization of space available.

• Provide an excellent level of timely delivery and put-away of gift and components to customers.

• Financial budgeting and forecasting for multiple departments.

• Forecast seasonal storage, equipment and employee requirements.

• Train and develop employees. Ensure employees understand expectations and provide the level of service required by the manufacturing departments.

• With assistance from Human Resources, carry out performance management actions and conducting disciplinary actions if required.

• Determine labor requirements and communication of those requirements to department managers and Human Resources.

• Promote a culture of safety, following all documentation and reporting responsibilities and actively participating in the Safety Committee.

• Monitor and provide information to Security on issues of concern.

• Other duties as assigned

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Requirements

EDUCATION AND EXPERIENCE

• Four-year degree, vocational training, job-related course work and or equivalent work experience.
• Forklift WMS certification preferred.
• 5 + years' experience in all facets of outbound and inbound warehousing.
• Familiarity with WMS systems; SAP is a plus.
• Proficient with Microsoft tools such as MS Excel, MS Word and MS Access.
• Demonstrate experience with managing large warehouse staffs.
• Experience with hiring, training, motivating and resolving employee relations issues.
• Demonstrated ability to write reports, business correspondence, procedural manuals and intra-company memos and emails.
• Ability to read, analyze and interpret general business technical procedures and policies.
• Possess strong analytical and communication skills with a proven ability to work effectively in a team environment
• Be able to define problems, collect data, establish facts and draw valid conclusions.
• Demonstrate effective means to present information and respond to questions from groups of managers, customers, and teammates.
• Experience leading and following safety and security policies and procedures as well as sanitation and quality policies.
• Ability to manage multiple task simultaneously

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge

Transportation -- Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.

Administration and Management -- Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

English Language -- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

Customer and Personal Service -- Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

Geography -- Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.

Law and Government -- Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.

Public Safety and Security -- Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

Production and Processing -- Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

Mathematics -- Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

Personnel and Human Resources -- Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

Skills

Reading Comprehension -- Understanding written sentences and paragraphs in work related documents.

Speaking -- Talking to others to convey information effectively.

Active Listening -- Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.

Coordination -- Adjusting actions in relation to others' actions.

Critical Thinking -- Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.

Time Management -- Managing one's own time and the time of others.

Complex Problem Solving -- Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Judgment and Decision Making -- Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Social Perceptiveness -- Being aware of others' reactions and understanding why they react as they do.

Monitoring -- Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.

Abilities

Written Comprehension -- The ability to read and understand information and ideas presented in writing.

Oral Comprehension -- The ability to listen to and understand information and ideas presented through spoken words and sentences.

Oral Expression -- The ability to communicate information and ideas in speaking so others will understand.

Problem Sensitivity -- The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.

Written Expression -- The ability to communicate information and ideas in writing so others will understand.

Deductive Reasoning -- The ability to apply general rules to specific problems to produce answers that make sense.

Speech Clarity -- The ability to speak clearly so others can understand you.

Inductive Reasoning -- The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Speech Recognition -- The ability to identify and understand the speech of another person.

Near Vision -- The ability to see details at close range (within a few feet of the observer).

PHYSICAL DEMAND AND WORK EFFORT

• Keying/typing, sitting, standing, walking.
• Constant mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness in an office environment.
• The job is typically performed under comfortable working conditions; any disagreeable elements are generally absent during normal performance of the job.
• Compliance with company attendance standards.
• FLSA status: Salaried, Exempt

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About Us

About Harry David®

Since 1934, Harry David has been America's premier choice in gourmet food gifting. Headquartered in Southern Oregon, Harry David owns and operates 20 different orchards, spread over 100 square miles, featuring fresh yearly crops of handpicked delicious fruit, including peaches, Bosc pears and the iconic Royal Riviera® pears. Harry David offers a wide variety of options for everyday sharing and entertaining, including Moose Munch® premium popcorn, Wolferman's Bakery®, Cushman's® and Stock Yards® branded products. Harry David is part of the 1-800-FLOWERS.COM, Inc. family of brands. Shares in 1-800-FLOWERS.COM, Inc. are traded on the NASDAQ Global Select Market, ticker symbol: FLWS.

Our Commitment to Diversity

At 1-800-FLOWERS.COM, Inc., we seek to inspire more human expression, connection, and celebration -- for everyone. This means fostering a culture of inclusion where our team members, customers, and partners feel respected, valued, and empowered. We believe that embracing diversity, and celebrating the uniqueness of every individual, makes us a better company.