Operations Manager

As the Operations Manager at Wallace Building Supply, you will oversee daily operations, manage inventory, and lead a dynamic team to meet and exceed company goals. You will create a well-organized, safe, and welcoming environment for both customers and employees, directly impacting our growth and success.

Key Responsibilities:

Leadership & Team Management:

• Supervise and mentor a team comprising 1-15 associates and 1 subordinate supervisor.
• Recruit, train, and schedule yard personnel to ensure optimal staffing and productivity.
• Foster a positive and collaborative work environment that motivates team members to excel.
• Step in for the General Manager or Store Operations Manager as needed, ensuring seamless operations.

Operational Excellence:

• Oversee all aspects of yard and warehouse operations, including inventory management and order fulfillment.
• Ensure the yard and warehouse are clean, well-maintained, and efficiently organized with proper signage.
• Coordinate and schedule deliveries, pickups, and returns to meet customer needs promptly.
• Monitor and maintain equipment such as trucks and forklifts, minimizing downtime and maintenance costs.
• Implement and uphold company policies, procedures, and safety standards to minimize shrink and enhance profitability.

Customer Service:

• Deliver exceptional customer service by promptly addressing inquiries, taking orders, and resolving complaints.
• Work closely with contractors and professional builders to grow our customer base and increase sales.
• Manage special orders and ensure merchandise is obtained and delivered in the most efficient manner.

Financial Management:

• Monitor and assist with inventory ordering to maintain optimal stock levels.
• Achieve and surpass monthly sales and gross profit targets per associate.
• Conduct regular cycle counts to ensure accurate inventory records.

Compliance & Safety:

• Ensure compliance with all safety regulations and company policies to create a secure environment for customers and staff.
• Recognize and address any safety and security concerns promptly.
• Maintain all required documentation and inspections as part of the company’s maintenance and safety programs.

Qualifications:

• Education: Associate’s degree or equivalent from a two-year college or technical school.
• Experience: 5-8 years of related experience, including 3-5 years in a supervisory role. Experience in building materials and lumber is highly preferred.
• Leadership Skills: Proven ability to lead, coach, and develop teams effectively.
• Technical Skills: Proficient with point-of-sale systems, basic business accounting, and computer programs including Microsoft Office Suite.
• Communication Skills: Excellent verbal and written communication abilities with strong interpersonal and customer service skills.
• Analytical Skills: Ability to interpret and analyze data, manage budgets, and make informed decisions.
• Problem-Solving: Strong aptitude for identifying issues and implementing effective solutions.
• Licenses: Valid driver’s license appropriate for operating company vehicles, with a driving record acceptable to our insurance carri