Operations Manager

We are looking for an Operations Manager to monitor our organization’s functions and build processes that meet our business needs. The Operations Manager responsibilities include tracking business results, performing cost-benefit analyses and monitoring production KPIs. Ultimately, you will ensure that all business functions are in line with our strategic goals.

• Ensure all operations are carried on in an appropriate, cost-effective way
• Find ways to increase quality of customer service
• Improve operational management systems, processes and best practices
• Help the organization’s processes remain legally compliant
• Formulate strategic and operational objectives
• Manage budgets and forecasts
• Perform quality controls and monitor production KPIs

• Ensure all systems operate smoothly and align with our quality standards
• Maximize the efficiency of all business procedures
• Establish production KPIs and conduct quality assessments
• Monitor daily operations and address potential issues when they arise
• Build processes that meet our business objectives and ensure compliance
• Monitor financial data and recommend solutions that will improve profitability
• Coordinate with the HR department to ensure our hiring plans meet our business needs
• Take into account the needs of external and internal stakeholders and incorporate them into new strategic plans

Requirements

• Proven experience as Operations Manager or similar leadership role
• Familiarity with all business functions including HR, finance, delivery and IT
• Experience with implementing IT systems
• Knowledge of data analytics and reporting
• Good with numbers and financial planning
• Outstanding communication and negotiation skills
• Excellent organizational and leadership ability
• Analytical mind
• Problem-solving aptitude
• BSc/BA in Business or other relevant field

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Hybrid work
• Wellness Resources
• Stock Option Plan
• 80K-90K