Operations Manager

Responsibilities

• Consistently provide an exceptional experience to all Placemakr guests, residents and partners by embodying what our guests should think of as a trusted friend and local insider. 
• Foster a "one team" mentality by collaborating effectively with all team members and leaders (inside of your building and out!), contributing to a cohesive and supportive work environment. 
• Maintain a safe, secure and compliant environment for team members and guests by adhering to established Placemakr and property-specific policies and procedures, including emergency protocols, attendance policies and conduct expectations. 
• Own the overall operational success of your building by being a hands-on leader across front desk and housekeeping functions.
• In tandem with your department leaders, support talent acquisition efforts for all operations roles within your Placemakr property. 
• With support from your area leader, execute on building-specific reporting.
• Collaborate with members of our Revenue Team on pricing strategy and occupancy targets. 
• Oversee, support, and train leaders and team members on Placemakr SOPs and programs.
• Utilizing Placemakr's Community Norms, build a property culture of high achievement, cross-functional collaboration and continuous improvement.
• Take full ownership of onsite operations to develop and implement best practices geared towards optimizing occupancy, net rates, social and listing marketing, and overall experience. 
• Ensure your property is maintaining a consistently high level of service and meeting Placemakr’s brand standards. 
• Additional duties and responsibilities, as assigned.

Qualifications

• Bachelor’s degree, preferably in management, hospitality, business administration, or finance, or commensurate experience in lieu of a formal degree
• 3+ years' experience effectively leading hospitality/operations teams with both front and back of house teams reporting up to you.
• 1+ years' experience leading a team of people-leaders.
• Proven track record of scheduling, training, and developing non-exempt employees to maintain exceptional service levels and uphold company standards.
• Demonstrated experience of driving team performance through accountability, motivation and coaching.
• You have a consistent track record of ensuring positive guest experiences and revenue growth.
• You have successfully cultivated, managed and owned high-level relationships onsite and leveraged them to address competing priorities.
• You are a hands-on leader who supports your team and takes an active role in growing and developing them.
• You lead by example, have a can-do attitude and the ability to work effectively in a collaborative environment, contributing to a culture of proactive communication, unity and mutual support. 
• You embody our Property Team Mission of Customer, Consistency and Community (Norms) 
• You lead by example and embody the Community Norms of Placemakr. You Own It. You Make It Better. You Treat People Right.
• Operations Managers will be on their feed and moving around (stand, sit, or walk for an extended time and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance). Doing all of these things well (and other reasonable job duties as requested) is critical for our Operations Managers and an exceptional guest experience.