Operations Manager

NimbleRx is a technology company that enables people to live their best lives by improving access to reliable, affordable healthcare. Our mission is to bring pharmacies into the future by building a convenient and easy-to-use service that supports pharmacists and empowers patients. We are a fast-growing, technology-first startup doing over $1 billion in GMV annually, and our team stays rooted in a patient-first mentality; we aim to bring all of our patients convenient access to reasonably-priced medications without ever needing to step foot in a pharmacy.

Nimble is looking for a motivated and experienced manager for their growing Operations team. This team is comprised of three key functions, including Enterprise implementation, cross-system integrations, and professional services. In this role, you will be managing a team of associates focused on bringing our largest accounts onboard with Nimble’s platform and building all necessary backend functionality to allow our platform to run seamlessly with their existing in-pharmacy workflow. A person that will succeed in this role is someone who has a high level of ownership, has experience managing Enterprise level accounts, and working with technical teams. 

You will:

• Manage Nimble’s Operations Implementation team, a team focused on onboarding new pharmacy partners from signed contract through successful integrations and implementation workflows and go live
• Coach to effective implementation techniques including: productive intakes, efficient onboarding, timely implementations, integrations set up, troubleshooting, and understanding technology functions
• Use actionable data to drive process improvements from onboarding to implementation workflows and go live
• Execute against a detailed strategy for driving Enterprise level implementations
• Develop, maintain, and consistently improve a system of best practices for the team that drives account implementation and retention, improved performance, and account growth
• Interact and communicate regularly with internal and external stakeholders to help drive new product rollouts / new pharmacy-related initiatives
• Create, track, and monitor KPIs to ensure effectiveness and performance of the team

What you bring:

• 3-5+ years of Implementation Management experience, leading and scaling implementation teams in a remote/hybrid environment
• Bachelor’s degree
• Experience working cross-functionally and managing a team through a high volume of monthly implementations
• Positive attitude and ability to work in a fast-paced, constantly evolving environment
• Comfortable working in the gray with experience documenting standard operating procedures
• Curiosity to dig several layers deep into metrics, have an innate desire to understand key drivers and whether they are the correct or best metrics to measure/manage a business or process
• Organized self starter who pays close attention to details

What's in it for you:

• Compassionate and driven colleagues in a fun environment where success is celebrated
• Rare opportunity to change an industry and lives of millions
• We are reinventing healthcare / pharmacy - your (grand)parents and your (grand)children will understand and appreciate what you do
• Medical / Dental / Vision / 401K package that fits your needs
• Generous Vacation Policy - work hard and take time when you need it
• 11 Paid Holidays

At Nimble, we are dedicated to putting patients first and improving pharmacies across America. Join us on this exciting journey!

Diversity, inclusion and belonging at Nimble: Nimble is building a diverse and inclusive work environment where we learn from each other. We pride ourselves on being an equal opportunity employer and welcome people of diverse backgrounds, abilities and perspectives.