Operations Manager

Job Description

Operations Manager

Location: 100% Remote, DFW Area Preferred

Pay: Based on experience, education, geographic location, and market rates.
 

*** Please ensure you read through the entire job posting and you also understand the work model, expectations, requirements, location, and qualification requirements for this role. ***

About Us:

RSI Security is a trusted leader in cybersecurity compliance and assessment, dedicated to helping organizations navigate complex security frameworks and safeguard their operations. We are committed to operational excellence, leveraging innovation and expertise to deliver tailored solutions that empower businesses to thrive in a rapidly evolving digital landscape. Our culture emphasizes collaboration, continuous improvement, and professional growth, offering team members the opportunity to contribute meaningfully to impactful projects in a supportive and forward-thinking environment.

Position Summary:

The Operations Manager at RSI Security is a pivotal role responsible for overseeing day-to-day operations and driving efficiency across the organization. The ideal candidate will have a strong background in operations, project management, and process improvement, HR, with experience in managing cross-functional teams. Reporting to the CEO, the Operations Manager will ensure operational excellence and support the achievement of company goals.

Roles & Responsibilities:

1. Operational Oversight: Manage and optimize daily operations, ensuring alignment with strategic objectives by developing, implementing, and monitoring operational processes to enhance efficiency.
2. HR and Finance Support: Help oversee and support HR and finance processes and workflows
3. Project Management: Oversee the client journey from sales to delivery of services, collaborating with teams to address roadblocks and help facilitate and resolve client escalations 
4. Vendor Management: Oversee the vetting, onboarding, and ongoing management of company vendors
5. Process Improvement: Identify inefficiencies and implement process improvements to streamline workflows. Leverage technology to automate repetitive tasks and integrate tools for better team collaborations.
6. Client and Stakeholder Engagement: Serve as a point of contact for operational escalations, ensuring timely resolution.
7. Compliance and Risk Management: Ensure all federal, state, and local tax compliance requirements are being met and maintained as well as insurance coverage both internally and for RSI’s clients

Qualifications:

• Bachelor’s degree in Business Administration, Operations Management, or a related field.
• 5+ years of experience in operations management in B2B, preferably within cybersecurity or a similar industry.
• Knowledge and experience with EOS framework required
• Proven track record in leading cross-functional teams and managing multiple projects.
• Experience with compliance frameworks like PCI DSS, ISO 27001, or similar is a plus.
• Strong understanding of operational workflows and process optimization
• Excellent project management skills; PMP or similar certification is a plus.
• Proficiency in using project management tools (e.g., Asana, Mavenlink).
• Exceptional communication, leadership, and problem-solving skills.
• Ability to analyze data and present actionable insights.

Benefits (location-based): 

• Personal wellness and employee assistance program
• Employer-paid medical, dental, vision coverage, and life insurance
• Paid holidays, vacation, and sick time

Learning & Development:

• Educational reimbursement program
• E-learning training courses
• Company-sponsored leadership and mentoring program

Financial Wellness:

• 401K retirement plan with 100% employer match
• Performance bonus

Other Perks:

• Employee referral bonus program
• Work and life balance
• Remote work

Our commitment to equity, equal opportunity, inclusion, and diversity is part of our broader commitment to respecting fundamental human rights across our value chain. RSI Security is proud to be an Equal Opportunity Employer. The Company will consider for employment qualified applicants with arrest and conviction records.

Equal Opportunity Employer/Veterans/Disabled

For more information on RSI Security, please visit our website - www.rsisecurity.com or our social media RSI Security LinkedIn. On our career site, you will find some of the key steps you can expect to guide you along the way.