Operations Manager

2HB Incorporated is seeking an Operations Manager in order to support its government customer at Annapolis Junction, MD, for an upcoming position. This opening is for a Operations Manager I to provide customer solutions Help Desk support for the Content and Event Warehouses. The candidate will be responsible for resolving end user help desk tickets and for escalating issues to Developers. Additional responsibilities include reviewing system logs for errors, responding to user tickets requesting new features or complaints about performance, and educating users and other help desks on how the system works.

Position Requirements:

• Active TS/SCI security clearance with Poly
• Strong Customer Service skills
• Strong organization skills
• Experience with JIRA ticketing system and Confluence
• Five (5) years or more of relevant experience to these tasks
• A Bachelor's Degree in a technical field is highly desired which will be considered equivalent to two (2) years of experience. A Master's Degree in a technical field will be considered equivalent to four (4) years of experience.

This is a full-time position, and requires a TS/SCI/FS Polygraph Clearance.