Operations Manager

The Operations Manager is an important role to ensure that our operations meet or exceed customers' expectations, performance targets, and continuous improvement roadmapWe are looking for a professional Operations Manager to coordinate and oversee our organization's operations. The Operations Manager's role is mainly to implement the right processes and practices across the organization. The specific duties of an Operations Manager include formulating strategy, improving performance, procuring material and resources, and securing compliance. You should be ready to mentor your team members, find ways to increase the quality of customer service and implement best practices across all levels. Ultimately, we'll trust you to help us remain compliant, efficient, and profitable during the course of business.

Integrated into our Distribution Center in the Dallas DFW metroplex (Coppell), the Operations Manager manages the logistics operations of a new facility of 105,000sqf, 7 days a week, 2 shifts with around 60 staff.

This Distribution Center provides logistics services to the luxury industry. Services include warehousing, order preparation (retail & e-commerce), VAS services & distribution.

• Support the ramp up of the new facility in coordination with the customer, hire employees and provide training, implement processes.
• Ensure the required service, quality and efficiency levels are achieved
• Ensure inventory accuracy is meeting contractual obligations, investigate discrepancies, and implement corrective and preventive actions.
• Enforce QHSE policies to ensure safe work environment
• Implement and develop strong relationship with clients, act as the main point of contact for our client to ensure order fulfillment and handle issue resolution
• Plan and execute regular meetings with customers (Daily Ops review, Weekly Reviews & Monthly Business reviews)
• Plan daily / weekly / monthly manpower to adapt resource to plan and monitor peak activity.
• Coordinate with customer for prioritization when capacity issues arise
• Participate and support the budget preparation and monthly billing to customer
• Prepare daily, weekly, monthly KPI and customer's reporting requests. Provide analysis and proposal for improvement
• Ensure SOP compliance in operations
• Drive continuous improvement within operations to improve operations performance, introduce best practice sharing to ensure optimized operational and highest service level achieved.
• Support the recruitment and training of staff, as well as monitoring of staff development, performance and progress.
• Prepare reports for management and customers as may be required with recommendations to improve supply chain.
• Supervise up to 10 Supervisors in different shifts/teams.

Requirements• 5 years of warehouse/operations experience• Knowledge of budgeting, P&L• Commitment to excellence and strong experience in Operational Excellence and warehouse best practices• Strong Leadership skills • Excellent communication skills (frequent interaction with customers & different functions/levels)• Good analytical skills and a good understanding of tools & systems supporting the SC process (WMS system)• Strong organizational, problem-solving, and analytical skills• Passion, initiative, and result-oriented drive to continuously develop and work with creativity & innovation• Proven ability to handle multiple projects, effectively manage time and meet deadlines• Process & task oriented• Ability to perform under time pressure

Benefits

Bollore has to offer:

• Competitive compensation
• Generous benefits package, including health insurance (medical, dental and vision)
• 401(k) matching
• Life insurance & disability.
• Discretionary bonus
• Paid time off / Holidays
• Career advancement

Job Type: Full-time

Bollore Logistics is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.