Operations Manager

Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 25,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.

We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that's you we would love to have you join us!

Job Description

A supervisory role responsible for managing a team responsible for successfully planning, controlling and managing project deliverables to ensure that customer needs are met. Includes operations management of standards within existing and new teams.

ESSENTIAL FUNCTIONS:

Functional

• Participates in development of business team strategic plan.
• Manages the operations and integration of the business to LCS standards and systems for existing and new teams.
• Manages all aspects of project management functions for customer projects, including commercial responsibility as well as technical.
• May apply complex and advanced project management and scheduling techniques.

Leadership

• Responsible for process improvement activities within assigned business scope.
• Responsible for coaching and development of direct reports.
• Typically manages 5 -10 project management professionals and coordinates activities with support teams and other capabilities.
• Anticipates the need for change and supports and promotes company-wide programs, strategies and initiatives for the business.
• Coaches and helps develop less-experienced project managers assigned to projects.
• May lead internal project process improvement efforts.

Interpersonal

• Responsible for resource planning: assigns project managers to projects
• Works with direct reports to address training needs.
• Creates an environment conducive to successful team interaction.
• Supports an environment conducive to customer satisfaction.
• Responsible for resource scheduling to meet project plan requirements.
• Negotiates change orders with customers.
• Serves as a primary interface with customer, sales and other Rockwell Automation entities for assigned projects.
• Must have excellent negotiation skills.

Business

• Responsible for the plan, budget, structure, schedule and staffing for projects which are of significant and strategic importance to the customer and corporation.
• Acts as Rockwell Automation representative for assigned projects.
• Responsible for managing and ensuring adherence to LCS systems and strategies.
• Responsible for managing subcontracts that include labor and/or fixed price deliverables.
• Responsible for meeting project schedule, margin, and customer satisfaction targets.
• Builds partnerships at the business management level of key customers.
• Builds partnerships internally at all levels of LCS organization.
• Often leads efforts to prepare commercial strategy for complex system applications.
• Responsible for following all applicable corporate, company, governmental and regulatory policies and procedures as appropriate for this position.

QUALIFICATIONS:

Basic Qualifications:

• BS in Engineering discipline or equivalent knowledge; further education in business administration, operations, or project management is a plus.
• Minimum 8-10 years experience in a systems, software, process automation or application engineering capacity.

Preferred Qualifications:

• Project Management Professional (PMP) certification
• Sixty hours of formal PMI based Project Management training is desirable.
• Extensive experience with direct customer contact.
• Typically possesses industry, application or technology knowledge relevant to assigned business or geography.
• Must be able to work in a stressful environment where constructive feedback from others is encouraged
• Demonstrated success at simultaneously managing multiple complex customer projects.
• Must have excellent conflict resolution skills.
• Must be available and willing to work overtime, weekends and holidays to meet business commitments.
• Proven understanding of LCS strategies and standards.
• Proven ability to manage human resources
• Must have excellent verbal and written communication skills.
• Must have excellent conflict resolution and people interface skills.
• Must perform duties in the office as part of a project team.
• Must be able and willing to travel and work at customer sites, including industrial plants, ships, etc., which may require climbing, working in confined spaces and other unusual work environments.
• Possess critical competencies as defined in the Project Manager Competency Profile

This position is part of a job family. Experience will be the determining factor for position level and compensation.

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We are an Equal Opportunity Employer including disability and veterans.

If you are an individual with a disability and you need assistance or a reasonable accommodation during the application process, please contact our services team at +1 (844) 404-7247.