Operations Manager

Who We Are

Honeycomb Insurance is a deep-tech property and casualty (P&C) insurer specializing in customized solutions for landlords and condo associations. With over $35 billion in insured assets across 18 U.S. states, Honeycomb leverages advanced technologies like computer vision and artificial intelligence to provide real-time, accurate risk underwriting. The company is headquartered in Chicago and operates offices across the U.S. and Israel.

Who You Are

As Honeycomb’s Operations Manager, you will play a pivotal role in driving cross-functional projects aimed at achieving impactful business outcomes. Reporting to the VP of Business Operations, you will collaborate closely with teams across Underwriting, Marketing, Sales, RevOps, Support, Product, and R&D. Your impact will be measured by how well you lead initiatives, design and optimize processes, improve efficiencies, and ensure operational alignment with the company's overall strategic goals.

What You’ll Do

• Lead Initiatives:
  
  • Drive critical cross-functional initiatives autonomously with input from various teams and leaders across Honeycomb
  • Manage all aspects of your key initiatives including analyses, business case development, strategic and tactical planning, execution, reporting, enablement, and impact tracking

• Process Innovation:
  • Identify areas for operational improvement across various functions and propose data-driven solutions to streamline processes and increase efficiency.
  • Recommend and implement various operational AI-based solutions to drive scale across various operational teams.
  • Document and implement updated processes, dataflows, operational workflows, and operational tools that contribute to better operational performance and scalability.
• Data-Driven Insights:
  • Conduct analysis on critical KPIs to understand end to end metrics
  • Leverage data analytics to recommend various improvement areas, with company’s strategic goals (OKRs) in mind
  • Work closely with BI and RevOps teams to build operational dashboards in Tableau to manage processes and business outcomes
•  Stakeholder Communication & Reporting:
  • Partner with senior leadership to define and prioritize strategic initiatives that drive measurable business results.
  • Lead and manage cross-functional strategic initiatives, ensuring alignment with business objectives and timelines.
  • Provide regular updates to leadership and cross-functional teams on project status, risks, and outcomes.
  • Prepare reports and presentations on key performance indicators (KPIs), project progress, and results.
• Change Management & Implementation:
  • Drive the execution of process changes and new initiatives across the company, including adoption reporting and impact tracking 
  • Provide enablement and training to internal teams to help them navigate new processes and systems.

What You Bring

• Bachelor’s degree in Business Administration, Operations Management, or related field (MBA preferred).
• 5+ years of experience in consulting, operations management, underwriting operations, or strategic initiatives, preferably in an InsureTech, tech, Insurance technology department, or financial services environment.
• Strong experience managing cross-functional teams and driving projects that deliver tangible business results.
• Strong in data analysis and using analytics tools (Excel, Tableau, SQL, etc.) to inform decisions.
• Excellent communication and presentation skills, with the ability to influence and collaborate with senior leadership and teams.
• Proven ability to autonomously manage complex projects with multiple stakeholders and tight deadlines.
• Knowledge of insurance industry trends and regulatory environment is a plus.
• Ability to express and consider diverse opinions.
• Passion for acquiring, applying, and sharing knowledge.
• Ideally based in Chicago and excited about working hybrid from the office 2 - 3 days a week.
• Willingness to travel as necessary (up to 20%).

Benefits

• Health benefits.
• Employee stock options.
• 401(k) plan.
• Flexible paid time off.
• Paid national holidays.