Operations Manager

Overview

The Operations Manager for Rain Bird Mexico will oversee all aspects of the subsidiary's operations to ensure exceptional customer service, efficient processes, and alignment with strategic business unit objectives. This dynamic role requires a hands-on leader who can drive operational excellence while fostering a culture of collaboration and continuous improvement

Responsibilities

• Manage the performance of the 3PL warehouse and cross-dock operations, ensuring on-time delivery, inventory accuracy, and cost efficiency.
• Develop and implement efficient receiving, shipping, and inventory control processes.
• Oversee subsidiary supply chain functions, including purchasing, demand planning, and supplier relationship management.
• Ensure the effectiveness of the customer service team, driving improvements in customer satisfaction and responsiveness.
• Collaborate with internal stakeholders and Strategic Business Units (SBUs) to meet market needs and objectives.
• Support accounts payable, accounts receivable, credit, and other financial functions in coordination with the finance team to ensure smooth operations
• Recruit, hire, and develop staff, fostering a high-performing team environment implementing succession planning and performance management practices to support long-term growth.
• Ensure all products and operations comply with local regulations, including product certifications and import/export requirements.

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Qualifications

MINIMUM QUALIFICATIONS:

• BA or BS degree.
• 5+ years of experience operations, supply chain, or general management.
• Proven experience in managing 3PL relationships and driving logistics performance.
• Demonstrated success in team development and leadership, with a track record of building and retaining high-performing teams in successful organizations.
• Fluency in English and Spanish, with excellent verbal and written communication skills.
• Proficiency in Microsoft Office applications (Word, Excel, PowerPoint) and familiarity with ERP systems.

DESIRED QUALIFICATIONS:

• MBA or advanced degree in a relevant field.
• Strong financial management skills, including budgeting, P&L oversight, and managing financial processes.
• Experience in the irrigation industry.
• Knowledge of Lean, Six Sigma, or other process improvement methodologies.