Operations Manager (Digital Marketing)

Company Overview

AdCellerant is an award-winning tech-enabled services company that has brought Madison Avenue-level digital marketing solutions to Main Street businesses since 2013. We help local marketers, media companies, agencies, and channel sales organizations leverage our proprietary advertising software platform, Ui.Marketing.

Summary of Role:

We are seeking a dynamic Operations Manager to play a key role in leading and inspiring our Select Team. The Select Team manages enterprise-level advertisers through programmatic and paid social advertising channels (Display, Mobile, Video, Social, Email, etc). In the Operations Manager role, the main focus will be to excellently manage a team of campaign managers. The ideal candidate is a mentor at heart, ready to support and elevate our team of campaign managers by focusing on key performance indicators, coaching, and integrating new members seamlessly. This role demands a strategic thinker who can provide valuable insights to the executive team, influencing the broader company direction with a keen understanding of advertising dynamics.

Responsibilities:

• Support and Report on KPI Performance: Ensure all team members effectively manage their individual advertisers while focusing on customer service and maintaining individual and team KPIs.
• Coach, Mentor, and Train Team Members: Maintain expert-level knowledge of The TradeDesk, Google, Facebook, StackAdapt, etc. including internal software like UI.Marketing. Develop team members within their communication skills. 
• This role includes reporting to the VP of Enterprise Operations; advising the company, creating processes and documentation, and monitoring adherence to best practices.
• Oversee communication, work assignments, and overall team well-being.
• Hiring: Oversee the hiring of new team members, as well as maintain the hiring schedule. The Operations Manager will advise when the hiring schedule needs to be adjusted.
• Subject Matter Expert: Maintain knowledge of programmatic and social advertising and internal processes/products to be utilized as a subject matter expert for cross-departmental teams
• Campaign Management: Effectively manage top-tier advertisers to drive strategy and performance for partners while staying up to date on best practices for set-ups, optimizations, customer service, communication, and tools
• Reporting/Analysis: Lead and develop Select team’s strategic reporting tools and analysis. Ensuring advertiser retention and growth. 
• Strategic Oversight: Communicating with partners and clients to assist in troubleshooting, driving strategic conversations and developing the team’s strategy.

Location Information:

This role is preferred to be located near our Denver, CO office, with hybrid work from home flexibility.

Team members must live and work in the United States* (*territories excluded), and have access to reliable, high-speed internet.

Compensation:

Total annual compensation range: $75,000 - $120,000

The annual base salary is $75,000. Opportunity to earn up to $120,000 with monthly, quarterly, and annual bonus structure.

Benefits:

AdCellerant offers full-time employees:

• Paid vacation, holidays, and sick days
• Health/dental/vision benefits
• 401k retirement plan and company match contribution
• Generous paid parental leave
• Wellness Program
• Work from home flexibility
• Denver, CO headquarters available for hybrid work with in office perks

Life at AdCellerant:

Our top priority is our team above everything else. We set out to build a great workplace, followed by a great company. We know that if our team is motivated, all the company’s business objectives can be achieved. Our goal of team first since our founding has led to being recognized in a few ways we are proud of:

• Denver Business Journal “Best Workplace”
• Built In Colorado’s Best Workplaces 2018, 2019, 2020, 2022, 2023
• Inc. 5000 Award for Fastest Growing Companies in the U.S, 5 years running: 2018 - 2022

Those who join our team join the ranks of an engaged, lively, industry-leading team! We are united in our mission to make Madison Avenue-level digital advertising solutions available to Main Street marketers, and you’ll find our main Pillars woven throughout everything we do.

AdCellerant’s Pillars:

• Driving results for partners & local businesses
• Technology innovations to stay ahead of the curve
• Our team members’ success & well being
• Exceptional customer service for every single partner
• Conducting our business in an ethical & sustainable way
• Making our local community a better place

Other Requirements:

Currently legally authorized to work in the United States on a full-time basis.

Equal Opportunity:

AdCellerant is proud to be an equal opportunity workplace. We are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates regardless of race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, marital status, citizenship, age, Veteran status, status as an individual with a disability, or other applicable legally protected characteristics.

Important: Security Notice:

We're excited that you're interested in exploring job opportunities with AdCellerant! However, we also want to remind you to be cautious and wary of recruitment scams that have become increasingly common across all industries.

Fraudsters may pose as a representative of a company, and unsuspecting applicants may be invited to participate in fake interviews, asked to fill out fabricated employment applications, or even issued fake offer letters. This is all in an attempt to entice victims to pay money or divulge sensitive personal information.

We take your safety and privacy seriously, and want to assure you that we will never ask for your financial information during any part of the interview process.

Our communication will always come from an @careers.adcellerant.com or @adcellerant.com domain.

If you receive any suspicious activity, please stop communication with the individual and consider reporting them to the US FBI Internet Crime Complaint Center. If you're unsure about the legitimacy of an email you received from our recruiting team, please forward it to us at [email protected]

*** Please do not send resumes via email ***

Requirements

Required Skills

• Conversion-based campaign optimization strategies
• Client-facing: Ability to present and drive strategic conversations
• COGS Management
• Assist the VP of Operations with departmental projects asked of the Operations team
• Work with vendor partner teams to maintain ongoing communication regarding account best practices and overall partnership opportunities.
• Maintain a consistent rapport with team members, management, ownership, and stakeholders with regard to performance, team member well-being, and strategy. This includes ongoing oversight of management dashboards and reports
• Pull weekly KPIs to lead bi-monthly 1:1s with individual team members and lead the weekly Team Meeting. Lead team communication and updates!
• Assist the VPs of Operations to address internal and external Sales questions, issues and concerns.
• Maintain a high degree of customer service from all members of the department.

Other Skills

• Confidence
• Accountability
• Action-Oriented Attitude & Habits
• Excellent Communication & Leadership Skills
• Time Management
• Complex Problem Solving
• Motivational and encouraging