Operations Manager, Distribution

Job Description

Ingram Content Group (ICG) is hiring an Operations Manager to contribute to our Distribution team in Jackson, TN.  An Operations Manager manages the day-to-day operation of a specific group of departments within the Distribution Center, as well as ensure service levels, performance levels, quality and human resources are meeting daily business requirements.

Want to join a key team that helps the world read?

At Ingram, the Operations team serves a key role within the organization. We ensure that our distribution centers and warehouse facilities function at maximum efficiency. Safety is a core value in our distribution environment. We emphasize this through training, education and accident prevention programs. Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways. If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can’t wait to meet you!

Schedule:

• 1st Shift Monday-Friday with an occasional Saturday

Required Qualifications:

• HS Diploma or GED
• 3 years’ experience in a high-volume distribution center supervising at least 25 or more employees
• 2 years’ experience working with a Warehouse Management System
• 6 months work experience which includes walking, standing, lifting/carrying, pushing/pulling, gripping/grasping, bending, squatting/kneeling, twisting/turning, climbing, crawling, reaching above shoulders, typing/keyboard

Preferred Qualifications:

• Proven project management experience with a focus on driving high-impact initiatives
• Experience in leading and participating in LEAN and continuous improvement projects, including waste reduction and 5S implementation
• Demonstrated success in managing multi-site operations, with a strong ability to prioritize tasks and manage time effectively
• Empathetic leader who champions employee needs and fosters a positive, inclusive work environment
• Highly adaptable to change, with a forward-thinking mindset focused on staying ahead of industry trends and advancements, particularly in automation and technology

Essential Duties:

• Manages and operates a group of departments within budgeted payroll guidelines.
• Coaches, counsels and develops a group of operations supervisors.
• Controls and manages costs for all assigned departments.
• Analyzes staffing needs and delegates work based on volume requirements in assigned departments.
• Meets established turnover objectives.
• Ensures customer services levels and CPU goals are met.
• Manages progressive counseling process and ensures all associates in assigned departments are treated equally.
• Establishes back-up strategies by cross-training, analyzing volume projections and problem solving.

Additional Information

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistant programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish