Operations Manager, eBay

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible coins, trading cards, Funko Pops!, video games, event tickets, autographs, and memorabilia. Our subsidiaries include PSA, PCGS, WATA, Card Ladder, Goldin, and the Long Beach Expo collectibles trade show.

Since our founding in 1986, we have graded and authenticated millions of items. We employ more than 1,700 people across our headquarters in Santa Ana and offices in Jersey City, Seattle, Hong Kong, Paris, Shanghai, and Tokyo.

We’re looking for an Operations Manager to join our Operations team to manage department staff and ensure that all team members are properly trained and working at the highest capacity. The manager is responsible for ensuring that items are recognized accurately, the team works with efficiency and that departmental goals are regularly met. 

This role reports to the Director of Operations and will be based at our headquarters in Santa Ana, CA.

What You’ll Do: 

• Manage the staffing, training, and scheduling of department personnel. 
• Monitor staff productivity and assign tasks as needed.  
• Create and maintain departmental structure, morale and sense of team. 
• Develop production goals and ensure that goals are met.
• Plan employee schedules to meet daily operations goals.
• Develop staff skills and create a rewarding and fulfilling work environment. 
• Create effective solutions for issues that arise within the Department. 
• Ensure that all team members are using the appropriate resources to identify items.
• Actively devise strategies to maintain acceptable service levels.
• Maintain accurate records. 
• Ensure proper procedures are followed and devise techniques to improve team efficiency.
• Implement improvements to keep error percentage to a minimum.
• Act as a knowledgeable and accessible resource for team members.
• Interact with our third-party partner; strong customer facing communication and support.
• Lead by example and be a champion of all company policies, including safety, attendance & security.

Who You Are: 

• 5+ years of professional experience including 3+ years in a fulfillment, manufacturing (or related role) environment and 2+ years in a managerial/supervisory role.
• 2+ years managing 3rd party client relationships
• Bachelor’s degree in related field or equivalent work experience.
• Ability to travel to other sites (minimal to occasional).
• Strong verbal and written communication, including an ability to understand and relay company policies/procedures.
• Dependable and personable team player who works well with both internal and external stakeholders.
• Data-driven problem solver with an understanding of general business implications of decisions.
• Comfortable multitasking and prioritizing a variety of projects in a fast-paced environment with little room for error.
• Influential leader who can inspire/motivate others and effectively drive change within the department.
• Strong project management and planning/organizational skills; ability to develop and execute realistic action plans.
• Familiarity with standard concepts, practices, and procedures within trading cards, tickets and other forms of sports and non-sports collectibles. 

Salary Range: The salary range for this position is $90,265 - $146,549. Actual compensation on this range varies based on a variety of non-discriminatory factors, including location, job level, prior experience, and skill set.

Reasons To Join Us: 

• Health Insurance: All full-time employees are eligible to enroll in Medical, Dental, and Vision
• Additional Benefits: Full-time employees are eligible for fertility, commuter, and educational assistance benefits. 
• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals 
• Vacation: All full-time employees are eligible for paid vacation 
• Holiday Pay: All regular, full-time employees are eligible for ten company paid holidays 
• Employee Discounts: Employees receive discounts on select grading services for approved submissions 
• Flexible Hours: Many of our teams offer flexible schedules with varying shifts and will work with you to accommodate your needs 
• Fun Working Environment: Our team members are invited to participate in celebrations, holiday events, and team building activities