Operations Manager/Global Process Owner - FRABPM - Infosys BPM à Marseille

Infosys BPM is looking for Operations Manager/Global Process Owner for its customer project in Marseille .
Location: Marseille

You'll have the opportunity to collaborate with the best talent in the industry to create innovative, high-quality solutions that meet our customers' needs.

Background & Activities
Infosys teams are multidisciplinary (multi-technology, functional and technical areas), global (local and offshore) and multicultural: you will work exclusively in an international context, mainly in English

Key responsibilities:

• Operations Management & Business Development
  • Manage delivery as per the agreement with the client
  • Bring functional expertise within business teams
  • Provide leadership to ensure alignment between all stakeholders
  • Develop and enforce strategic vision for Supply Chain Services
  • Grow the business, reduce supply chain costs, improve efficiencies, and execute the integrated business plan
  • Increase productivity by implementing improvement projects, and driving automation
  • To visit client onsite to strengthen the relationship
  • Participate in regular business meetings (monthly / quarterly reviews)
• Stakeholder Management

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• Understand aeronautics client business
• Build and maintain relations with client key stakeholders and establish collaborative environment
• Client expectations and satisfaction management
• Escalation prevention & escalation management
• Participate in regular business meetings (monthly / quarterly reviews)

• Minimum 3 years of leadership experience in a similar position Order Management area
• Customer orientation and experience in maintaining relationships with stakeholders
  Very good communication skills
  Ability to make decisions and improvements
• Highly developed organizational & time management skills
• Fluent English and French
• Professional experience in a corporate environment is more than welcome

• Work for the prestige Client Logo
• Career in the multinational company
• Unique opportunity to take part in international projects and gain experience with various businesses
• Set of social benefits to choose from
• Salary adequate to your competencies

• Training program