Operations Manager - Greater DFW

Watermill Express is the best tasting water available anywhere! We are the national leader in refill kiosks that provide affordable, sustainable, safe drinking water and ice in a convenient drive-up format.

Interested candidates should include a current resume as well as a cover letter detailing experience, knowledge and skills for the position.

BENEFITS AND COMPENSATION

• Performance based incentive pay
• Company Vehicle. Drive home daily
• No Cost Employee Only Medical + $900 employer paid Health Savings Account
• 401(k) and Roth with Immediate Company Match and Vesting
• 8 days of accrued Paid Time Off in the first year.
• Paid Holidays

The Operations Manager is a hands-on leader responsible for delivering guidance, technical support, and task coordination for Route Service Representatives. This leader will monitor operations performance and technical aspects of the water-only and water-ice refill stations to create a safe and efficient work environment. Demonstrates good communication skills to keep employees notified of company priorities and initiatives.

DUTIES AND RESPONSIBILITIES

• Follow safety guidelines and model safe behavior.
• Demonstrate and support the company’s Pledge of Conduct.
• Perform supervisory duties for all assigned personnel.
• Maintain a station maintenance program which ensures the company’s quality standards are met.
• Participate in and/or oversee collection procedures in compliance with the Company’s Cash Collection-Cash Management Procedure.
• Assist with various marketing programs including replacing signage, banners, decals.
• Ensure market revenue performance by operating within maintenance, repair, and controllable expense budgets.
• Keep a positive attitude when interacting with customers.
• Maintain a professional appearance (clean uniform and vehicle).
• Complete routine service and maintenance on company vehicles.
• Oversee vehicle organization, maintenance, and cleanliness.
• Maintain communication by cell phone if service issue or emergency arises.
• Lead technical operations within the market.
• Function as the subject matter expert to assist in resolving high-level technical issues with our water only and water-ice refill stations. Requires evening and/or weekend response.
• Evaluate employee performance and/or identify technical and performance training opportunities to ensure Company standards are met.
• Communicate employee successes, opportunities for improvement, sales trends, ideas, competitive information, and concerns to continually improve market performance.
• Ensure the market employees follow all safety protocols.
• Support District Manager or Regional Operations Manager as needed.
• Other duties as assigned.

QUALIFICATIONS, KNOWLEDGE, SKILLS AND ABILITIES:

• Team player with positive attitude
• Ability to represent company in a professional manner through actions and communication
• Hands-on management skills
• Effective leader and team builder
• Ability to communicate with individuals and/or groups as needed to promote product
• Good written and oral communication skills
• Strong organizational skills
• Knowledge of the water/water-ice unit and process/procedures
• Good working knowledge of MS Office (Word, Excel, Outlook)
• Ability to diagnose and resolve water/water-ice issues independently or with remote Technical Support assistance
• Knowledge of the water/water-ice unit and process/procedures
• Mechanical, Electrical and Plumbing skills a plus
• Ability to work required schedule
• Acceptable work attendance to perform job
• Clean motor vehicle record and current valid driver’s license

PHYSICAL REQUIREMENTS:

• Ability to lift up to 50 pounds
• Capable of climbing ladders, walking, standing, stooping and bending
• Able to work safely in limited space inside water/water-ice kiosk
• Ability to work in heat
• Ability to safely operate a motor vehicle
• Ability to work overtime including weekend or evening work

EDUCATION, EXPERIENCE AND CERTIFICATES

• High school diploma or equivalent
• Electrical, maintenance, repair, or similar education or equivalent experience preferred
• Three years supervisory/management experience preferred