Operations Manager - IKAT

We at Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe. That's where you come in - we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment along with competitive compensation and comprehensive wellness & benefits programs.

Operations Manager - IKAT Service Team (Hillsboro, OR)

This role is responsible for the Global Intel Account including operational excellence, continuing improvement, and management of the onsite organization ensuring profitable growth of the aftermarket business. Intel has 5 campuses across three continents with substantial planned future growth over the next 3-5 years. We offer a challenging, impactive, and rewarding career opportunity to work as part of a highly skilled and performing team. On-going training and development will be a regular aspect of this position. A leadership team that supports you, enables autonomy and innovation while providing guidance and recognition.

The Role:

• To manage all aspects of Onsite Operations and New Equipment Installs to the Intel global campus
• To provide operational direction, strategy, and site performance to four regions and six sites globally
• Drive operational performance across the Intel account, through adoption of VTPS & Shingo principles with absolute focus on safety, quality, delivery, cost and motivation to attain and sustain the best possible standards
• Through operations drive value across the global intel footprint which will support the growth of service revenues through the implementation of customer contracts / knowledge-based services
• To consistently achieve high levels of customer satisfaction, and to identify opportunities to develop and promote Onsite capabilities to meet evolving customer needs, to manage and reduce operational costs effectively, and to ensure that commercial controls for service are in place
• To collaborate with regional Sales, Customer Care, and STC operational teams to ensure that service capability and execution, including execution through STC operations, is aligned with broader business goals
• To drive improvement in Safety and Quality management performance in Onsite service operations through visible leadership and the management of appropriate controls, review mechanisms and improvement processes
• Champions and leads the implementation of continuous improvement across all aspects of the Onsite operations.
• To make Edwards Service "easy to do business with" through clear visibility of capability and anticipated delivery, and consistent and responsive support for technical or commercial enquiries from customers or Edwards personnel.

What We Expect of You?

Education/ Experience

• Requires a bachelor's degree, in relevant technical field such as science, engineering or similar related field
• Minimum 10 years experience managing dispersed teams in technical service or equivalent position
• Experience in Service and or the Semiconductor industry is preferred

Knowledge areas/Skills

• Knowledge of ISO9000, ISO14000 and EHS management systems
• Understanding of VTPS/Shingo principles & development of excellence programs
• Proven ability to successfully manage change in processes and organizations
• Demonstrated ability to influence at a senior level
• Experience of employee development and employee relations management with managerial, professional, technician and semi-skilled personnel
• Excellent communication and orginization skills
• Excellent customer facing skills; adept at building rapport and strong relationships within all levels of an organization
• Awareness & ability to work, influence and manage within multicultural environments
• Ability and willingness to travel domestically and internationally as needed

*Current COVID protocols in place.

What you Can Expect of Us?

Edwards is a global leader of vacuum and abatement systems. We are proud to lead the industry, pushing the boundaries of science to deliver innovative products which are intrinsic to everyday life, working in partnership with our customers and continually setting new standards. With over 100 years of rich heritage, Edwards is the partner of choice for tens of thousands of customers in critical applications around the world. Vacuum is required in diverse sectors, from the generation of power to the production of steel, to the challenging environments of space simulation and high energy physics research.

At Edwards, we believe there is always a better way. Our employees are full of ideas. When looking to add a new team member, we are looking for someone that can appreciate what the Edwards Team has done and bring their new ideas and perspective to enhance where we can go. At Edwards you get to be part of something big; we work globally, but also get the opportunity make a difference locally in our own discipline. We work hard to attract, motivate, develop and retain the best talent from the diversity of people across the globe. Our vision to be First in Mind, First in Choice relies on this strategy. We are an Equal Opportunity Employer.

For more information about Edwards visit our website: www.edwardsvacuum.com

A division of Atlas Copco

About Edwards

Edwards is a leading developer and manufacturer of sophisticated vacuum products, exhaust management systems and related value-added services. Edwards solutions are integral to manufacturing processes for semiconductors, flat panel displays, LEDs and solar cells. They are also used within an increasingly diverse range of industrial processes including power, glass and other coating applications; steel and other metallurgy; pharmaceutical and chemical; and for scientific instruments in a wide range of R&D applications.

Edwards has over 4,000 employees worldwide engaged in the design, manufacture and support of high technology vacuum and exhaust management equipment. Edwards has state-of-the-art manufacturing facilities in Europe, Asia and North America.

Operations Manager -IKAT : $120,000 - $160,000 per year

Benefits Summary:• Medical• Dental• Vision• 401k with Company Match• Paid Vacation• Paid Floating Holidays• Tuition Reimbursement• Training and Development• Parental Leave• Short Term/Long Term Disability• Life and AD&D Insurance• Critical Illness Insurance• Pet Insurance• Legal Insurance