Operations Manager LHE

At Leaf Home Solutions people are at the heart of everything we do, and we've crafted a team of the very best to ensure we make a difference... both to the homeowners we support and the staff that's at the heart of it all. We are driven by the hard-working and creative individuals that are passionate about their careers and what they do.

Position Summary

Manage and grow assigned sales territory through effective leadership of independent contractor Sales Representatives. Work closely with Installation team to ensure accurate sales orders, timely product installation, and customer satisfaction.

Essential Duties and Responsibilities

• The ideal candidate will have a demonstrated track record or successfully leading an In-Home Sales team.
• Commitment to an outstanding customer service experience from beginning to end
• Must have in-home sales experience, preferably in the home improvement industry
• Ensure sales representatives meet or exceed established sales KPIs
• Work closely with Installation department to ensure accurate sales orders and timely installation
• Routinely review sales performance reports to identify areas of improvement and opportunity for assigned team and territory
• Provide customer and sales support by responding to customer inquiries and requests
• Effectively manage sales representative team within assigned territory
• Maximize productivity and sales effectiveness through continual team training and proactive performance management
• Conduct ride-alongs to provide feedback to sales representatives
• Must have the ability to recruit and train great sales people
• Foster effective team communication through individual and team meetings
• Understand the need to be available when your customers are available - including evenings
• Must hold a valid driver's license.
• Performs other duties as assigned by supervisor.

Experience and Minimum Qualifications

• High School Diploma or equivalent.
• 4+ years of experience in outside sales, commissioned sales, in-home sales, or a related field
• Excellent communication and organizational skills
• Driven and collaborative approach
• Ability to overcome objections in the sales process
• Experience managing conflict resolution and motivating others to perform at a high level
• Proficiency using Microsoft Office Suite (Outlook, Word, Excel, PowerPoint, Project, and/or Access).
• Must be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).

Preferred Knowledge, Skills, Abilities or Certifications

• Ability to motivate, energize, and lead a team of sales representatives.
• Energetic and engaging interpersonal skills with the drive to succeed.
• Experience managing sales territories and multiple sales representative teams.
• Bachelor's degree preferred, or equivalent combination of education, training, and experience.

Travel Requirements

• Travel within designated territory.

Overtime/Additional Hours Requirements

• Additional Hours May Be Required (Exempt Positions)

Physical Requirements

• Field Office/Manufacturing/Construction Environment
• Indoor work in a climate-controlled environment.
• Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

What do we offer

• Industry leading compensation package
• Full Medical, Dental, and Vision benefits after 90 days
• 401k Savings Plan
• Paid Time Off
• Wellness programs
• Endless opportunity for growth and advancement
• LeafFilter Awards and Accolades (2020)
• Inc. 5000's fastest growing companies in America for eight straight years
• Qualified Remodeler Magazine's Top 500 List: 4th Largest Remodeler
• Remodeling Magazine's Top 550 List: 2nd Largest Remodeler
• Top Workplace by Cleveland Plain Dealer

Diversity and Inclusion Statement

Leaf Home Solutions is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strive to create an environment that embraces differences and fosters inclusion.

Equal Opportunity Statement

Leaf Home Solutions will recruit, hire, train, and promote persons in all job titles without regard to race, color, ancestry, national origin, gender identity or expression, sexual orientation, marital status, religion, age, results of genetic testing, veteran status, or physical/mental disability (except where the disability prevents the individual from being able to perform the essential functions of the job and cannot be reasonably accommodated in full compliance with the law).