Operations Manager - Marketing

Description

The Operations Manager - Marketing designs and manages the strategies and processes that enable Marketing Delivery's goals. They will work in tandem with marketing and operations leadership to develop scalable marketing processes, collect actionable data, define deliverable timelines and pricing structures, and optimize both internal and client-facing experiences from pre-onboarding through delivery.

Key Responsibilities:

• Marketing Delivery Optimization

• Deploy and manage the Marketing Delivery Playbook including pre-onboarding, onboarding best practices and offboarding offerings
• Audit and optimize the performance of existing marketing offerings to identify opportunities to scale efficiencies and revenue
• Participate in monthly business reviews with marketing team to capture accomplishments, roadblocks, to-do's and cascading messages
• Follow up on monthly business review to-do items with marketing leadership
• Participate in client health status meetings and develop robust, automated reporting dashboards
• Investigate, recommend, and manage the client satisfaction process and be primary point of contact to capture, analyze and report data informing client health

• Operational Excellence

• Manage the ongoing optimization and adherence to the Marketing Delivery Playbook post implementation
• Develop standard reporting processes for client quotas to be adopted by all deliverable teams
• In conjunction with the Director of Operations, help support optimal delivery through checks and balances monitoring. Example: QBR participation, weekly internal check-ins, etc.
• Refine current operational processes and performance, executing solutions for improvement
• Support the development and implementation of new business processes
• Develop, maintain and oversee operational meeting calendars, agendas and action items

Additional Information

Location: Nashville, TN Hybrid WFH & in-office schedule

The Perks:

• Unlimited PTO after the first year of employment
• 9 company holidays
• Base Salary $80,000
• Healthcare benefits
• 401k
• Learning and career growth opportunities
• Free coffee
• Lunch & Learns

About Us

JumpCrew integrates marketing with sales to accelerate our client's business growth. JumpCrew's solutions combine technology with a human touch. We work with a growing roster of clients in publishing, healthcare, media, and technology to help them generate leads, build pipeline, and convert sales.

The company is headquartered in Nashville, TN. JumpCrew has been recognized as the 2021 Winner for Nashville's Best and Brightest Companies to Work For, the #1 best small company to work for in Nashville (2017), one of the best places to work in Nashville (2018 & 2019) according to the Tennessean and is one of Crunchbase's 50 hot startups. For more information, visit https://jumpcrew.com/.

We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.