Operations Manager (m/f/d)

Company Description

SCAYLE Payments is the fully owned subsidiary of ABOUT YOU Holding SE and the driving force behind smooth and innovative payment processes on the ABOUT YOU marketplace. Our mission is to make e-commerce payments easier and more secure.

Job Description

As an Operations Manager (m/f/d) at SCAYLE Payments, you will manage the operational handling of B2C and B2B customer inquiries as part of the second line of contact, working closely with the Customer Service, Key Account Manager, Product, and Accounting Teams. Your role will involve researching, assigning, and coordinating tasks through our ticketing system, while also developing a deep understanding of underlying issues to propose and implement effective solutions.

Responsibilities

• Collaborate as a second line of contact for B2C and B2B inquiries, working closely with our (B2C) Customer Service and (B2B) Key Account Manager as well as Product and Accounting Teams on SCAYLE Payments related topics
• Investigate technical issues, resolving them directly or escalating them to the appropriate expert teams
• Monitor the ticket progress and support teams throughout the problem resolution process
• Provide feedback to the Product Team, identifying areas for improvements and optimization
• Oversee tool-assisted monitoring and maintenance of B2B customer integration processes, proactively aligning with the Key Account Manager Team

Requirements

• Embrace learning and exploration of new technologies and tools
• Ideally, have experience in customer support or similar service roles, with a strong passion for problem-solving
• Familiarity with JIRA or similar ticketing systems is a big plus
• Keen interest in learning how to solve Data Integration issues and an ability to learn independently
• Be a motivated, organized, and detail-oriented team player, with strong communication and organizational skills
• Fluency in English, being able to confidently explain complex topics and expressing ideas, even without being a native speaker

Benefits

• Flexible working times
• 40% discount on our online shop
• Fresh fruits + drinks everywhere
• Language courses (German & English)
• Free sports courses & reduced price for gym membership
• Mobility subsidy
• Modern office in the city center of Hamburg
• International working environment and English as company language
• Agile work environment (MOVE) and cross-functional teams
• Dog-friendly office

YOU ARE THE CORE OF ABOUT YOU

We take responsibility for creating an inclusive and exceptional environment where all genders, nationalities and ethnicities feel welcomed and accepted exactly as they are. We believe that a diverse workforce essentially contributes to the ABOUT YOU culture. In order to maintain talent and diversity, we emphasize the care for physical health, mental health and overall well-being. Our values and work ethics essentially contribute to our brand mission: empower acceptance and shape an inclusive, fair and circular fashion culture.

Because of our strong growth, new challenges and possibilities arise all along to further develop oneself and the company. Our team consists of people from different areas of expertise – fashion, marketing, business and tech – we are driven and united by our passion. We motivate and support each other, we share our know-how and we are open towards different opinions and new ideas.

We are looking forward to receiving your application – preferably via our online application portal! Thus, we can ensure a faster process and for you it is very easy to upload your application documents.