Operations Manager - Nashville

Who You'll Work With

At Slalom, personal connection meets global scale. Our vision is to enable a world in which everyone loves their work and life. We help organizations of all kinds redefine what's possible, give shape to the future-and get there.

We are seeking an Operations Manager to join our Nashville Operations Team who exudes adaptability, foresight, creativity, and a passion for delivering exceptional customer service. This individual will have a demonstrated commitment to excellence, collaboration, attention-to-detail, creative problem solving, and big picture thinking. Our ideal candidate will be resourceful, tach savvy and have outstanding relationship building and interpersonal communication skills.

What You'll Do

Office Operations -

• Serves as local expert for Slalom Office Operations with partnership from Regional Operations Manager (ROM)
• Develops a deep understanding of critical components of the market and key partnerships in order to plan and drive strategic office operations initiatives including back office ops support & reporting
• Drives Office Operations team strategy and scale in partnership with ROM.
• Drives Slalom Culture components for local market.
• Works closely with GM and leadership team to initiate, oversee and/or manage special projects.
• Implements office policies and procedures, in partnership with the Slalom Global Services team.

Event Execution -

• Serves as local expert for Events with partnership from ROM.
• Owns planning and execution of internal and external events including but not limited to contract negotiations, collateral, venue sourcing, contracting with Procurement, theme, registration, event website, communications, rooming lists, food & beverage, swag, AV, content, set up and break down, etc.
• Facilities & Safety Management (upon return to physical office)
• Ensures safe and secure office space in compliance with laws and Slalom policy.
• Primary liaison to Slalom Spaces for market build-outs, moves, expansions, etc.
• Communicates with building management, internal employees, Slalom Spaces, and vendors regarding facility-related asks and issues.
• May serve as local office First Aid/AED/CPR.
• Accountable for clean and organized common spaces.

Administration -

• Manages complex calendaring, scheduling, and travel for GM and leadership.
  • Provides executive and administrative support and coordination as needed.
  • Primary face behind the front reception desk.
  • Offers a hospitable, warm, and contemporary client, candidate, and vendor experience.
  • Inventories and orders office, gear, and kitchen supplies, including life event purchases & delivery.
  • Receives and organizes mail and packages.
  • Owns the Monthly Market Newsletter.
  • Provides Employee Resource Group (ERG) support as needed.
  • Directs central email and phone requests to appropriate individuals.

New Hire Onboarding -

• Coordinate with Talent Acquisition team on New Hire Welcome Process.
  • Ensure individual new hires are connected to Slalom systems & portals.
  • Own the I-9 Verification process.
  • Facilitate new hire onboarding.
  • Participate in Global Onboarding Lead meetings.

What You'll Bring

• You operate effectively, think critically, and make good decisions even when all factors may not be certain or when the way forward is unclear.
• Experience using Microsoft Office Suite, Outlook, Microsoft Teams, Workday
• Professional communicator with strong oral and written communication skills
• Excellent organizational/time management skills
• Strong passion for above and beyond customer service
• Can effectively work independently and in a team environment

Vibe You'll Have

• Excited to get out of bed every day and has a positive entrepreneurial spirit.
• Enjoy interacting with people.
• Willing to make the impossible possible.
• Thrive in a fast-paced environment.
• See no task as "too small" or "beneath" them
• Work with a sense of urgency without sacrificing quality or accuracy.
• Exemplify the core value of "Take Ownership & Get it Done"

About us

Slalom is a modern consulting firm focused on strategy, technology, and business transformation. In 43 markets around the world, Slalom'steams have autonomy to move fast and do what's right. They are backed byregional innovation hubs, a global culture of collaboration, and partnerships with the world's top technology providers. Founded in 2001 and headquartered in Seattle, Slalom has organically grown to over 13,000 employees. Slalom has been named one of Fortune's 100 Best Companies to Work For Seven years running and is regularly recognized byemployees as a best place to work. Learn more at slalom.com.

Slalom prides itself on helping team members thrive in their work and life. As a result, Slalom is proud to invest in benefits that include: meaningful time off and paid holidays, parental leave, 401(k) with a match, a range of choices for highly subsidized health, dental, & vision coverage, adoption and fertility assistance, and short/long-term disability. We also offer additional benefits such as a yearly $350 reimbursement account for any well-being related expenses as well as discounted home, auto, and pet insurance.

Slalom is an equal opportunity employer that is committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability status, protected veterans status, or any other characteristic protected by federal, state, or local laws, and will not be discriminated against on the basis of disability.