Operations Manager / Project Specialist

Job Summary

AECOM is seeking an energetic and motivated team member, with Transportation Operations experience, to fill the role of the Transportation Operations Specialist based in Detroit, MI.

Position provides on-onsite services for the client at the Southeast Michigan Operations Center (SEMTOC).

At AECOM, we're delivering a better world.

We believe infrastructure creates opportunity for everyone. Whether it's improving your commute, keeping the lights on, providing access to clean water or transforming skylines, our work helps people and communities thrive.

Our clients trust us to bring together the best people, ideas, technical expertise and digital solutions to our work in transportation, buildings, water, the environment and new energy. We're one global team - over 50,000 strong - driven by a common purpose to deliver a better world.

Job Responsibilities

• Works under limited supervision performing complex technical work.
• Duties may include technical responsibility for a major phase or component of a project.
• Takes lead role in work-flow coordination and project initiatives.
• Monitoring staff to ensure operations are monitoring roadways, including detecting, confirming, updating, and responding to scheduled and unscheduled traffic events and congestion with ITS devices such as closed-circuit TV, detectors, etc.
• Cultivate the team to act like emergency dispatchers within a call center environment dispatching Safety Service Patrol via a two-way radio system to assist motorists, respond to events and other activities that require timely and efficient responses.
• As directed, communicates with client managers, operations/project managers and department lead to provide status updates, ascertain needs within the control room operation and provide solutions to issues.
• Supports the development and maintenance of Standard Operating Procedures (SOP)
• Assist in the research and development of presentations, technical memos, and studies
• Attend internal and external meetings to represent the Transportation Operations Center
• Actively reviews maintenance and operational activities for accuracy and appropriateness, providing guidance and feedback to staff as needed
• Mentors current staff and new hires on procedures and policies
• Assume operations leadership role when operations manager is offsite
• Contribute to accurate and timely after-action reports for high-impact incidents and events
• Work on special assignments, tasks, reports and presentations
• Perform other duties as needed by the client and operations manager
• Advise and assist with TOC Services outreach within the community and client stakeholder networks as well as participating in TIM responder training.
• Assists with special event planning and setup.
• Effectively supports the recruitment, selection and on-boarding process for project and regional AECOM leadership.
• This is a 24/7 emergency operations environment. Shifts can include overnights, weekends, holiday and/or rotating schedules.

Minimum Requirements

• BA/BS plus eight (8) years of related experience or demonstrated equivalency of experience and/or education
• Due to nature of work, US citizenship is required
• Willing to submit to drug test

Preferred Qualifications

• Previous TOS/TMC experience

What We Offer

We will give you the flexibility you need to do your best work with hybrid work options. Whether you're working from an AECOM office, remote location or at a client site, you will be working in a dynamic environment where your integrity, entrepreneurial spirit and pioneering mindset are championed. You will help us foster a culture of equity, diversity and inclusion - a safe and respectful workplace, where we invite everyone to bring their whole selves to work using their unique talents, backgrounds and expertise to create transformational outcomes for our clients. We will encourage you to grow and develop your career with us through our technical and professional development programs and diverse career opportunities. We believe in leadership at all levels. No matter where you sit in the organization you can make a lasting impact on the projects you work on, the teams and committees you join and our business. We offer competitive pay and benefits, well-being programs to support you and your family, and the development resources you need to advance your career. When you join us, you will connect and collaborate with a global network of experts - planners, designers, engineers, scientists, consultants, program and construction managers - leading the change toward a more sustainable and equitable future. Join us and let's get started. As an Equal Opportunity Employer, we believe in each person's potential, and we'll help you reach yours.

Job Category Transportation Operations Management / Traffic Monitoring

Business Line Transportation

Business Group Design and Consulting Services Group (DCS)

Country United States of America

Position Status Full Time

Requisition/Vacancy No. 271135BR

Virtual: No

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status.