Operations Manager Vault (Shift 2)

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade authenticate vault and sell millions of record-setting collectibles all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions. We’re always on the lookout for talented people to join our growing team.

Our services span collectible trading cards autographs comic books coins video games event tickets and memorabilia. Our subsidiaries include PSA PCGS Beckett SGC and Card Ladder.

Since our founding in 1986 we have graded and authenticated millions of items. We employ more than 3000 people across our headquarters in Santa Ana California and offices in New Jersey Texas Florida Japan Shanghai Hong Kong Canada Mexico Germany and France.

As part of our interview process we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and allows us to create an experience that closely resembles our standard working environment. Certain interview steps may take place by phone. For remote roles and at our discretion candidates may be asked to participate in an on-site interview as part of the final stages of the process.

We understand there may be occasional circumstances requiring accommodation and are happy to discuss them as needed. Your recruiter will be able to clarify expectations and answer any questions you have.

This position will report into the Vice President of Fulfillment Operations and will be required to work out of our New Castle DE facility. The position schedule will follow our Shift 2 hours of between 6pm-430am.  

What You'll Do:

• Manage the safety staffing training and overall performance of the week/weekend shift 2 employees.

• Monitor staff productivity and assign tasks as needed. 

• Lead from the front owning all aspects of on site operations logistics and processing of products without reduction in quality while balancing throughput and cost

• Own/deliver on Safety Quality Productivity Throughput and service  KPI’s

• The ability to work independently as well with partnering with other shift supervisors.

• Act as a knowledgeable and accessible resource for team members.

• Ensure proper procedures are followed and devise techniques to improve team efficiency.

• Lead by example and be a champion of all company policies including safety attendance & security

Who You Are:

• 5+ years of experience in a managerial/supervisory role in an operations environment

• Bachelor’s degree in related field or equivalent work experience.

• Strong verbal and written communication including an ability to understand and relay company policies/procedures.

• Dependable and personable team player who works well with both internal and external stakeholders.

• Data-driven problem solver with an understanding of general business implications of decisions.

• Comfortable multitasking and prioritizing a variety of projects in a fast-paced environment with little room for error.

• Influential leader who can inspire/motivate others and effectively drive change within the department.

• Strong project management and planning/organizational skills; ability to develop and execute realistic action plans.

• Familiarity with standard concepts practices and procedures within trading cards tickets and other forms of sports and non-sports collectibles. 

Salary Range: The salary range for this position is $104000-$115000. Actual compensation on this range varies based on a variety of non-discriminatory factors including location job level prior experience and skill set.

Reasons To Join Us: 

• Health Insurance: All full-time employees are eligible to enroll in Medical Dental and Vision 

• 401(K) Matching Plan: We are proud to offer a competitive 401k matching plan to our employees to support their future financial goals 

• Vacation: All salaried employees are eligible for flexible time-off.

• Holiday Pay: All regular full-time employees are eligible for ten company paid holidays 

• Employee Discounts: Employees receive discounts on select grading services for approved submissions 

• Fun Working Environment: Our team members are invited to participate in celebrations holiday events and team building activities

Collectors uses e-Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving job offers that fraudulently allege to be from Collectors or one of our business units. This type of fraud can be carried out through false websites through fake e-mails claiming to be from the company or through social media. We never ask for personal information such as your bank account Social Security numbers or National IDs nor do we send or request payments for the purchase of business-related equipment. If you suspect fraud please reach out to [email protected].

We are committed to equal employment opportunity regardless of race color ethnicity ancestry religion national origin gender sex gender identity or expression sexual orientation age citizenship marital or parental status disability veteran status or other class protected by applicable law. We believe that a team that represents a variety of backgrounds perspectives and skills will better service the diverse community of collectors we support.

If you require an accommodation to apply or interview with us due to a disability or special need please email [email protected].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process please see our Privacy Notice for U.S. Applicants.

If you are based in California you can read information for California residents here.

What We Do

Collectors has multiple business lines that grade authenticate and sell millions of high-value record-setting collectibles. We're the leader in third-party authentication and grading services for high-value collectibles including trading cards (Professional Sports Authenticator and Card Ladder) coins (Professional Coin Grading Services) video games (Wata) event tickets autographs and memorabilia and with your help we can continue to grow rapidly. Our goal is to make the joy of collecting accessible to everyone - collectors looking to complete their set inventors looking to maximize the value of their collection and anyone who’s looking to preserve a game card or coin that reminds them of fond memories in their lives. We’re entering an exciting new stage of growth as a result of our acquisition in 2021 led by entrepreneur and sports card collector Nat Turner D1 Capital Partners L.P. and Cohen Private Ventures in addition to renowned athletes and collectors. We’re investing in scalable modern infrastructure to support the maturation of the industry increasing value of collectibles and demand for our services. Help us build a tech-enabled business for collectors. Our services span collectible coins trading cards video games event tickets autographs and memorabilia through our subsidiaries which include Professional Sports Authenticators (PSA) Professional Coin Grading Services (PCGS) Wata Certified Coin Exchange (CCE) Collectors Corner Set Registry Collectors.com and the Long Beach Expo collectibles trade show. Since our founding in 1986 we have graded and authenticated more than 80 million items. We employ over 1000 people across our Santa Ana CA headquarters New Jersey Seattle Hong Kong Paris Shanghai and Tokyo.

Why Work With Us

Collectors has long been the global leader in third-party authentication grading and valuation services for collectibles. This gives us the chance to disrupt the industry by applying technological advances to our services. We strive to be the most innovative organization in collectibles building an ecosystem that celebrates the joy of collecting

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