Operations Manager - VIP Team

Job Details

Level
Experienced

Job Location
Fully Remote - Birmingham, AL

Remote Type
Fully Remote

Position Type
Full Time

Education Level
High School

Travel Percentage
Negligible

Job Shift
Day

Description

ADTRAV Travel Management is currently recruiting an Operations Manager for our VIP team. The ideal candidate for this position is someone that is creative, versatile, a strong communicator, and collaborator and able to ideate and deliver creative, engaging client presentations as well as maintain a high performing team. You will take a proactive approach to client management, engaging our agents in new technology, delivering recommendations for ways to improve the department and increase client satisfaction. This role is entrusted with the care of our VIP clients with the objective of making their experience memorable and extraordinary. The position is full time and remote.

Major Job Responsibilities:

• Connect business priorities, objectives moving the team towards our strategic vision
• Getting creative with solutions to meet client needs
• True desire to exceed the traveler and employee experience
• Develop creative solutions to maintain high service standards
• Strong organizational skills and ability to handle multiple tasks/projects at a time
• Takes initiative, excellent collaboration skills, decision-making skills, demonstrated ability to build trust and credibility with others
• Strong technical, creative, and analytical approach to solving problems and troubleshooting
• Attends and participates in client and planning meetings
• Hire, motivate, evaluate, and direct department supervisors and Team Members, ensuring Team Members receive the training, support, guidance, and necessary resources to accomplish established objectives.
• Maintain a healthy, happy, and productive work environment for employees to foster loyalty and dedication
• Develop a high performing team that takes a proactive approach to service
• Drive performance to achieve targeted improvements and high level KPI targets.
• Establish quality standards, ensure detailed work instructions, & quality checks
• Provide team feedback, coaching, and development on performance through regular meetings, annual performance reviews, and ad hoc coaching
• Ensure all operational goals are consistently met and work to implement and measure continuous improvement efforts.
• Role Model in Continuous Learning
• Champion for change

Physical Requirements & Environmental Conditions:
• Ability to perform work utilizing a computer for extended periods of time
• Ability to sit for extended periods of time without leaving work area

Qualifications

Knowledge, Skills & Abilities:

• Strong organizational and proven customer service skills
• Must be self-motivated, work independently, multi task and manage multiple projects in a fast paced environment
• Champion at conflict resolution
• Leadership background in managing high profile client/teams
• 5 years' experience with SABRE