Operations Manager (Whalar Influencer Talent)

Job Title: Operations Manager, Whalar Talent (Influencer Talent)

Work Location: USA (Remote)

Start Date: ASAP

Reporting to: Managing Director - Whalar Talent

Recently named ‘Adweek Creator Agency of the Year, Whalar is a global, award-winning creator commerce company that works closely with today’s biggest brands, content creators, and world-leading social platforms to deliver innovative and creative content. We differentiate ourselves by our unique capabilities, including proprietary technology, brand partnership expertise, brilliant creator talent management, and dedicated Web3 innovation practice. 

We believe this is a rare chance to join a truly special team and to help us shape the future of a highly respected, growth-oriented business that is committed to doing well by doing good.

Reporting into the Managing Director of Whalar Talent this is an amazing opportunity to create and develop the internal systems and infrastructure of a growing roster and business for all of the Whalar Influencer Talent managers.

As the Operations Manager you will be responsible for working with all internal business units. You will be working closely with the Managing Director of Whalar Talent who oversees the managers and the roster. You will work closely with Business Affairs and Finance to ensure our managers are empowered to continue to build business for their clients. You will identify areas of process improvement. You should be able to understand the entertainment industry inner workings for payments, contracts, commissions and commission splits.  Strong candidates will understand the bigger picture of the wider industry, while also being granular, detail-oriented and persistent in achieving results.

Here’s what you’ll do day-to-day:

• Be a business partner across multiple departments and stakeholders in finance, business affairs and within the (Influencer) Talent team.
• Liaise closely with the finance department and Talent managers to ensure correct financial information is being provided for invoicing;  minimize credit requests and corrections.   
• Partner closely on collection efforts with the finance manager and brands on invoices that are overdue.
• Review all the deals and contracts that are input in our CRM database (Pipedrive) for completion and accuracy
• Ensure correct talent payments are being made via entering it accurately into our internal Whalar platform; make any subsequent adjustments as needed in the system.
• Become an expert in utilizing Whalar systems and tools such as Pipedrive & Whalar Platform (Echo)
• Be an expert at our global talent roster.
• To help grow the learning and development of the managers and assistants of Whalar Talent.
• You should be able to run monthly reporting per manager.
• You should be able to work with key external business partners and vendors.
• Handle internal and external commercial contracts for talent 
• Be able to learn our internal proprietary software and systems to ensure it is reflecting the needs of the managers.
• Project manage new processes. 
• Simultaneously manage multiple projects and staff.
• Have key knowledge and contacts within the digital & entertainment spaces, including Networks, key partners such as talent & advertising agencies.
• Be able to interact with talent, attorney’s and business managers.

Here’s what we’re looking for:

• Balance of commercial acumen and a creative mindset
• Proven record of understanding the business and financial models of the representation business. 
• Fluent understanding of marketing, with a focus on digital advertising and/or PR

• Detail-oriented and highly organized
• Excellent written and verbal communication skills
• Have a good understanding of commercial contracts 
• Experience of working in a fast-paced environment, managing multiple projects and stakeholders simultaneously 
• Great interpersonal skills, able to forge strong relationships with people of all levels (internally & externally)  
• Fun, people person who has a favorite type of TikTok (BookTok, CleanTok, etc).
• Fluency in Excel, Google Sheets, and strong understanding of accounting terms, financials and operations
• Being very responsive and organized in managing emails/slacks under high volume requiring quick turnaround. 

Our people are our superpower. At Whalar, diversity, equity, inclusion, and accessibility are at the core of who we are. We are deeply committed to reflecting on the unique journeys, authentic voices, and perspectives of our people, our creators, and the communities they represent. Our hope is to impact accessibility beyond compliance and help break societal stigmas and stereotypes.  We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for everything creator, we want to meet you, and we encourage you to apply.

Whalar is a remote-first working environment, providing our employees with the flexibility to be their most creative and successful versions of themselves. Whalar is located across 18 states in the US and 6 countries including offices in London and Malaga, Spain. Whalar provides flexible benefits and collaborative work environments/experiences, empowering employees to work productively in a setting that best and uniquely suits their needs.

• Company-wide yearly bonus
• Medical, Dental, Vision
• 25 days of PTO + Sick days + Winter break
• Retirement planning with employer match
• Monthly phone/internet reimbursement
• Professional development stipend
• Home office allowance 
• Fertility benefits
• 16 weeks of paid parental leave
• Calm App subscription (Add up to 4 dependents)
• Fwrd personal development App subscription
• Volunteer Days
• Identity theft protection & Legal assistance
• Life & Disability Insurance
• Pet Insurance
• Social Programs

The salary range for this role is $70,000 - $75,000

Whalar provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Equal opportunity extends to all aspects of the employment relationship, including hiring, promotions, training, working conditions, compensation, and benefits.