Operations Optimization Senior Associate

Join Our Team as an Operations Automation Senior Associate!

Are you passionate about leveraging technology to streamline operations and drive efficiency? Do you have a knack for identifying automation opportunities and implementing innovative solutions? If so, we have the perfect opportunity for you!

About the Role: As an Operations Automation Senior Associate, you will play a pivotal role in transforming our operational processes through cutting-edge automation technologies. You will collaborate with cross-functional teams to identify areas for improvement, design and implement automation solutions, and ensure seamless integration with existing systems. Your expertise will help us enhance productivity, reduce costs, and deliver exceptional value to our clients.

Job Summary:

As an Operations Optimization Senior Associate in our Commercial Bank Middle Office, you will play a critical role in enhancing the efficiency and effectiveness of our operational processes. In this role, you will have the opportunity to analyze current operations, identify areas for improvement, and implement tactical solutions to optimize performance. We are looking for someone with a strong analytical mindset, excellent problem-solving skills, and a passion for promoting operational excellence.

Job Responsibilities:

• Engage with stakeholders to support all aspects of process optimization, including requirements gathering, solution architecture, development, testing, deployment, and continuous improvement.
• Utilize intelligent solutions to automate functions and deliver benefits in capacity creation, risk reduction, and streamlining of operational processes.
• Coach and mentor less experienced team members on optimization tools and potentially create and/or deliver training curriculum and courses around workflow.
• Identify and collaborate with key stakeholders on Objectives and Key Results (OKR), Key Performance Indicators (KPIs), and/or metrics to deliver benefits from operational automation.
• Prepare detailed presentations to communicate findings, recommendations, and progress to senior management.

Required Qualifications, Capabilities, and Skills:

• 5+ years of experience and proven ability to gather and analyze complex processes and develop accurate conclusions with sufficient comprehension of the business to understand risk implications.
• Advanced experience using Microsoft Office suite.
• Advanced knowledge of Confluence, JIRA, and KANBAN.
• Experience with consistent collaboration across all levels of the business.
• Strong analytical skills with proficiency in data analysis tools (e.g., Excel, SQL, Tableau).

Preferred Qualifications, Capabilities, and Skills:

• Bachelor's or higher degree.
• Advanced skills and an understanding of business analysis, design, development, testing, and deployment.
• Experience with process improvement methodologies such as Lean, Six Sigma, or Kaizen.
• Certification in Lean Six Sigma (Green Belt or Black Belt) is a plus.
• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.

Please note: We are unable to consider applicants who require visa sponsorship or are on a work visa. Candidates must have authorization to work in the United States without the need for current or future sponsorship.

ABOUT US

JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans

ABOUT THE TEAM

Commercial Banking is focused on helping our clients succeed and making a positive difference in our communities. We provide credit and financing, treasury and payment services, international banking and real estate services to clients including corporations, municipalities, institutions, real estate investors and owners, and nonprofit organizations.

Operations teams develop and manage innovative, secure service solutions to meet clients' needs globally. Developing and using the latest technology, teams work to deliver industry-leading capabilities to our clients and customers, making it easy and convenient to do business with the firm. Teams also drive growth by refining technology-driven customer and client experiences that put users first, providing an unparalleled experience.