Operations Product Support - MSI

Why MSI? We thrive on solving challenges. As a leading MGA, MSI combines deep underwriting expertise with insurer and reinsurer risk capacity to create specialized insurance solutions that empower distribution partners to meet customers’ unique needs.

We have a passion for crafting solutions for the important risks facing individuals and businesses. We offer an expanding suite of products – from fully-digital embedded renters coverage to high-value homeowners insurance to sophisticated commercial coverages, such as cyber liability and habitational property – delivered through agents, brokers, wholesalers and other brand partners.

Our partners and customers count on us to deliver exceptional service through a dedicated team that makes rapid resolutions a priority. We simplify the insurance experience through our advanced technology platform that supports every phase of the policy lifecycle. Bring on your challenges and let us show you how we build insurance better.

Job Profile Summary

The Operations Production Support Specialist plays a critical role in ensuring the smooth functioning of various financial and administrative processes within the organization. This position requires a proactive individual who can handle multiple tasks efficiently while maintaining a high level of accuracy and attention to detail. The primary responsibilities of this role include:

PRIMARY RESPONSIBILITIES: 

• Manages incoming financial impacted web job errors
• Solves operational support issues for the internal and external users through Service Now.
• Manages system access requests, for external users, administration, access to VIP or other Platform tools.
• Manages bulk download interactions, troubleshoots, and creates related reports.
• Audits data entry and makes changes/modifications as required.
• Assists with special projects 

KNOWLEDGE, SKILLS & ABILITIES:

• Must be detail-oriented
• Must be a hands-on, 'get it done' problem solver
• Must possess strong interpersonal, relationship management and communication skills
• Must be tactful and persuasive
• Advanced knowledge in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook), with an emphasis in Excel
• Ability to learn any other appropriate program or software system used by the firm as necessary
• Demonstrates the firm's core values, exuding behavior that is aligned with the firm's culture. 
• EDUCATION & EXPERIENCE:
• Strongly preferred experience in business or finance
• Preferred experience with Service Now
• A minimum of 3 years of industry experience

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IMPORTANT NOTICE:
This position description is intended to describe the level of work required of the person performing in the role and is not a contract. The essential responsibilities are outlined; other duties may be assigned as needs arise or as required to support the organization. All requirements may be subject to reasonable accommodation to applicants and colleagues who need them for medical or religious reasons.

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