Operations Professional Markets Manager

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being a diverse and inclusive workplace, attracting and developing exceptional talent, supporting our teammates' physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
This job is responsible for leading production teams in Global Markets and Banking Operations. Key responsibilities include managing daily refresh activities to ensure adherence to deadlines, quality standards, policies, procedures, and regulatory requirements. Job expectations include balancing caseloads, serving as a liaison with sales, working with client outreach teams to obtain documents, and assisting in implementing new processes to improve the overall operating model.

Line of Business Job Description:

This is a team manager role. Anti Money Laundering (AML) Know Your Customer/Client Due Diligence (KYC/CDD) is part of the Global Operations organization and is responsible for client AML/KYC refresh globally. This employee will work within the AML Operations organization as a manager in support of client refresh and remediation processes.

Responsibilities:

• Leads Global Markets banking operations team, supporting the execution of day-to-day refresh activities while adhering to timelines and requirements
• Manages team productivity and employee development across operations functions and works with external clients, business partners, and their support groups including Compliance, Audit, and Finance
• Conducts daily tasks and applies judgement during decision making, ensuring all operations are carried out in an appropriate, cost-effective manner through proper budgeting, expense management, reporting, and forecasting
• Balances case workloads across team members based on skillset and capacity
• Partners with sales and client outreach teams to remove impediments and roadblocks within processes while obtaining necessary documents requirements to satisfy refresh activities
• Assists in efforts to identify and escalate issues and concerns within processes to ensure timely mitigation of risks
• Supports the implementation of new processes to improve the overall operating model

Managerial Responsibilities:
All managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Diversity & Inclusion Champion: Creates an inclusive team where members are treated fairly and respectfully.
• Manager of Process & Data: Demonstrates and expects process knowledge, data driven decisions, simplicity and continuous improvement.
• Enterprise Advocate & Communicator: Delivers clear and concise messages that motivate, convey the "why" and connects contributions to business results.
• Risk Manager: Leads and encourages the identification, escalation and resolution of potential risks.
• People Manager & Coach: Knows and develops team members through coaching and feedback.
• Financial Steward: Manages expenses and demonstrates an owner's mindset.
• Enterprise Talent Leader: Recruits, on-boards and develops talent, and supports talent mobility for career growth.
• Driver of Business Outcomes: Delivers results through effective team management, structure, and routines.

Required Skills:

• 5+ years experience in leading teams and people management
• Two or more years of financial services experience
• Excellent verbal and written communications skills
• Documented experience performing in a process oriented production environment that changes periodically
• Familiar with MS Office Suite (Excel/Word/Outlook/Access)
• Proven ability to: work in a team environment, organize work, prioritize tasks and handle multiple assignments simultaneously, successfully meet tight deadlines while ensuring data accuracy and integrity, and work and execute with minimal supervision or remote management

Desired Skills:

• College degree (Associates or higher) or comparable work experience
• Experience leading highly productive teams in a fast paced environment

Skills:

• Active Listening
• Coaching
• Drives Engagement
• Retention
• Talent Development
• Business Operations Management
• Customer and Client Focus
• Process Performance Measurement
• Quality Assurance
• Risk Management
• Adaptability
• Fraud Management
• Interpret Relevant Laws, Rules, and Regulations
• Process Management
• Reporting

Shift:
1st shift (United States of America)

Hours Per Week:
40