Operations Program Manager

At Shipt, we are transforming the grocery shopping experience and giving time back to consumers. Shipt shoppers handpick fresh groceries and household essentials, then deliver them to your door in as little as one hour.

Shipt is growing and we are seeking an Operations Program Manager. This position will report to the Director of Engineering Operations in the Technology organization.

What You'll Gain

You will have the opportunity to work for a competitive, fast-paced, and innovative company in a rapidly evolving industry. You will gain experience leading mission critical initiatives, collaborating with a cross-disciplinary team, supporting a growing business, and sharpening your data-driven decision making.

We need someone who excels at "getting things done" in a dynamic environment and has a passion for driving change and focus. Our ideal candidate will be innovative, intellectually curious, and a clear communicator.

Your Responsibilities

• Work with cross functional partners to prioritize and assess incoming initiatives for goal alignment, business impact, and resource availability.
• Independently lead initiatives -- from ideation through execution -- on efforts which can cross multiple product domains and teams.
• Oversee multiple concurrent initiatives; be able to connect the dots between each initiative to anticipate potential roadblocks and opportunities.
• Develop and implement new processes and internal structures to drive efficiencies and collaboration with cross-functional teams and engineering.
• Track the team's deliverables, progress, and ultimate impact on business and technical objectives
• Improve our agile team processes to maximize our engineers' time and effectiveness
• Review industry trends and external benchmarking to proactively identify and recommend continuous improvements related to your program ownership
• Act as a peer mentor on a growing Engineering Operations team

Requirements

• Experience leading impactful projects with the ability to manage complexity, influence without authority, and create buy-in.
• Proven track record of collaborating cross-functionally
• Strong organizational, communication, and presentation skills; experience interacting with high-level stakeholders.
• Ability to take risks, challenge the status quo and work under ambiguous circumstances to achieve results
• Excellent ability to problem solve and present solution oriented plans
• Strong written and oral communication and presentation skills
• Demonstrated ability to assess an initiative's value, identify risks, and develop a path forward.
• 3+ years of experience in project/product management, workflow, operations, or related field.

Nice to Have

• Working knowledge of and experience operating within an agile framework.
• Bachelor's degree in a relevant field.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.