Operations Project Manager

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Operations Project Manager in the United States.

This role sits at the intersection of operations, healthcare services, and cross-functional transformation, focusing on improving how service teams deliver value to patients and customers. You will lead high-impact operational initiatives that streamline workflows, optimize processes, and enable better use of systems and technology across the organization. Working in a highly collaborative environment, you will partner with IT, operations, and senior leadership to translate business needs into actionable project outcomes. The role requires both strategic oversight and hands-on execution, from early discovery through implementation and stabilization. You will play a key role in ensuring operational initiatives are delivered efficiently, compliantly, and with measurable business impact. This is an opportunity to shape scalable processes in a regulated healthcare setting while driving meaningful improvements in service performance.

• Lead end-to-end operational transformation and process improvement projects, ensuring alignment with business priorities and measurable impact across service operations
• Develop and manage comprehensive project plans, including scope, timelines, risks, dependencies, and resource coordination across multiple concurrent initiatives
• Facilitate requirements gathering, stakeholder workshops, and process mapping sessions to define current and future-state workflows and identify optimization opportunities
• Act as the primary liaison between operations, IT, and engineering teams, translating business needs into clear, actionable requirements and solution designs
• Oversee testing, validation, and user acceptance testing (UAT) to ensure solutions meet functional, technical, and compliance requirements before deployment
• Track project performance, report progress to leadership, and leverage data insights to measure ROI and support continuous improvement
• Support post-implementation stabilization, ensuring adoption, resolving issues, and embedding sustainable process improvements across teams
• Ensure all processes and solutions comply with healthcare regulations, privacy requirements, and industry standards

Requirements

• Bachelor’s degree in Business, Healthcare Administration, Operations Management, or related field, or equivalent extensive experience in project management
• 3+ years of experience in project management, operations, or healthcare-related environments, ideally with exposure to IT system implementations
• Strong expertise in process improvement methodologies such as Lean, Six Sigma, or BPM, with hands-on experience in process mapping and workflow design
• Proven ability to lead cross-functional initiatives and manage multiple complex projects in parallel
• Experience gathering, documenting, and validating business and technical requirements in collaboration with operational stakeholders
• Strong analytical, problem-solving, and data-driven decision-making skills with attention to measurable outcomes
• Excellent communication, facilitation, and stakeholder management abilities across technical and non-technical audiences
• Proficiency with project and process tools such as Visio, Smartsheet, Azure DevOps, or similar platforms
• Experience in healthcare operations, revenue cycle, or order-to-cash environments is a strong plus

Benefits

• Competitive compensation aligned with experience and qualifications
• Comprehensive medical, dental, and vision insurance coverage for employees and dependents
• Generous paid time off, flexible work arrangements, and work-life balance support
• 401(k) retirement plan with company match and financial planning resources
• Paid parental leave and additional family support benefits
• Employee wellness programs and access to mental health resources
• Professional development opportunities including training, mentorship, and career growth support
• Recognition programs and performance-based rewards
• Inclusive and collaborative work environment focused on employee well-being and engagement
• Opportunity to work in a mission-driven healthcare organization improving patient outcomes