Operations Quality Assurance Lead

Easyship is revolutionizing logistics for eCommerce. With our all-in-one cloud based shipping software, businesses of all shapes and sizes have the tools needed to scale globally. At Easyship we believe in accelerating borderless commerce. We’re proud that a diversity of small business owners, crowdfunding campaigns, and global brands trust Easyship as their gateway to the world.

Role- Operations Quality Assurance Lead

Location- Glendale Heights, Chicago, Illinois (Onsite) 

Reports to- Claire Maher, Senior Program Manager

Key Relationships- Internal - Warehouse Manager, Senior Program Managers, Head of Compliance External - Key Client

Salary: Up to $45,000 per annum. 

Job Purpose:  Easyship is a shipping platform that connects sellers and marketplaces to couriers. At our Glendale Heights hub we support enterprise-level eCommerce marketplaces that utilize Easyship’s technology, operations, and courier resources to deliver orders to their customers globally. We’re looking for a candidate who loves working in a busy logistics environment and has a strong focus on process, quality and compliance. The Quality Assurance Lead will monitor adherence to SOPs by conducting regular compliance & quality audits. The QA lead will compile and share regular reporting on the delivery of a quality service and overall compliance as well as supporting in process improvements to drive quality and compliance

What you'll do:

• Review the Standard Operating Procedures (SOPs) for the e-fulfillment operation; ensuring all essential processes are clearly documented and easy to digest. Work with the hub management to address any gaps in documentation
• Conduct regular audits to ensure SOPs are being effectively followed and monitoring processes are in place and working well
• Conduct quality checks on associate’s work to ensure adherence to SOPs and high quality standards
• Conduct regular quality checks of customer service tickets shared with the main client to ensure adherence to quality standards
• Prepare and present weekly and monthly data on the results of all quality checks and audits
• Identify process and training gaps and work with hub management to address gaps
• Support in identification of areas for improvement and work with hub management team to implement sustainable improvements
• Support change management process within the hub
• Work with Operations Managers to ensure all SOPs are kept up to date with changes in processes, equipment or technology

Who you are:

• Bi-lingual English/Spanish highly desirable
• Highly process orientated individual with strong attention to detail
• Problem solving and analytical skills are highly desirable
• Strong critical thinking skills
• Comfortable working in a fast paced, entrepreneurial environment with a focus on continual improvement and technological innovation
• Experience working in eCommerce, 3PL, Parcel/Post, or Logistics industries would be highly advantageous
• Be an owner; openly challenge the status quo to ensure optimal outcomes
• Ability to prioritize critical and time-sensitive tasks

What you'll get:

• Competitive Equity Package: Earn more than just a competitive salary. Receive equity shares to gain wealth as the company grows.
• Gym & Wellness Reimbursement: Training for a big race? Don't sweat it. We offer gym reimbursement for all employees.
• Generous Vacation Policy: We think time off is essential… and we encourage it!
• 4 weeks of 'Work from Anywhere': Whether you're working from the beautiful beaches in the Bahamas or by the fireplace on your ski trip in Switzerland - just make sure to send us a picture!
• Professional Development: We're here to help you hit your career goals to help get you where you want to be.
• Company issued laptop: Who wants to work from their personal laptop? Let's keep work and personal life separate!
• Unlimited Coffee, Drinks & Healthy Snacks: Because we love spoiling our team!

Headquartered in London with offices in New York, Hong Kong, Singapore, Bangalore, Toronto, and Taipei – our team is global and growing. We encourage you to apply if a challenge excites you. Come and join the Easyship team!

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