Operations Representative

Operations Representative

Cargomatic is seeking an Operations Representative to join our team. You will collaborate with teams across the

Cargomatic network to ensure all shipment operations are running smoothly. The ideal candidate will demonstrate

exceptional skills in time management, organization, attention to detail, communication, and customer service. The right candidate will be comfortable in an "all hands on deck" team environment, is a creative and analytical problem solver, and can thrive in a fast-paced, growth culture. 

Job Duties

• Engage with our customers daily as the main point of contact for our company, providing timely responses and owning all communication through email, phone, and reporting
• Perform day-to-day operations for customers along with other duties as assigned
• Collaborate cross functionally with internal stakeholders (Sales, Account Management, Capacity) to enhance customer experience and ensure metrics are met to customer expectation
• Own the improvements and upkeep of weekly account data metrics and other key SLAs set forth by the Customer Success/Operations Manager
• Identify opportunities for new processes and initiatives to support the growth and engagement of our customers
• Build processes and SOPs to transfer daily tasks to our offshore support staff

What You’ll Need

• Recent college graduate (1-3 years post graduate experience)
• Great communication skills and ability to think on your feet
• Demonstrable skills in customer support and satisfaction
• Ability to learn and adapt quickly to new concepts and technology
• Intermediate to advanced working knowledge of Microsoft Excel
• Strong written and oral communication skills
• Exceptional problem solving and analytical skills
• Comfort with ambiguity and rapidly shifting priorities
• Ability to work with a sense of urgency and prioritize daily tasks

Company Benefits

• Competitive pay
• Great medical, dental, and vision insurance options
• Flexible paid time off (PTO)
• Work in a high-growth company redefining logistics and supply chain

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

The expected salary range for this role is $18/hour to $30/hour The actual base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and other factors permitted by law. Decisions will be made on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.