Operations Service Support Specialist

About Absco

Absco Solutions is the premier facility vulnerability expert in fire life-safety and security technology fields, with established offices in Washington (Everett, Fife, Spokane) and Oregon (Wilsonville). We specialize in access control, intrusion, video surveillance, and fire alarm. We're seeking a growth-minded, detail-oriented Support Specialist to join our exceptional Operations team.

Position Purpose/Mission

The Operations Service Support Specialist is the primary customer service contact for Service customers and handles the Service scheduling and coordination for all service calls and inspections in Western Washington. Provides the appropriate administrative support for the technician once dispatched. Supports functions of the Operations department which includes but is not limited to: scheduling, dispatch, inventory control, customer support, and project & service implementation & coordination. This role engages with internal and external customers and develops and maintains familiarity with all activities within Operations. 

What You'll Do

• Communicate with customers through all phases of service or project implementation and ensure customer service commitments are met.
• Coordinate with the Service Manager and Field Operations Manager on equipment tracking and inventory management of supplies to ensure efficiency of process.
• Coordinate with the Service Manager and Field Operations Manager technician scheduling and communicate schedules with Technicians and customers.
• Partner interdepartmentally to address/resolve administrative and operational requests
• Perform multifaceted general office support and organization
• Acquire knowledge of Absco service scopes to ensure appropriate policies and procedures are being adhered to on all projects and service items. Address liabilities and responsibilities accordingly. 
• Assist with management of permitting, documentation, project and service close-out, and be able to recognize changes in scopes of service and projects that require escalation to Operations management.
• Review timecards, fleet tracking software, equipment allocation, and escalate any discrepancies or other known issues.
• Provide data entry support for service metrics, which includes the collection, analysis, and distribution of reports to Operations leadership. 
• Track service renewals, service and inspection tracking and scheduling, service reporting, and central station monitoring coordination for the Service Department. 

What You'll Bring 

• Two or more years administration support experience. 
• Ability to lift a minimum of 50lbs.
• Data analysis and abstract thinking skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) 
• Experience working in a warehouse office environment (preferred)
• Experience with accounting software (QuickBooks preferred)
• Possess and maintain a valid State-issued Driver’s License

What We'll Offer

• Competitive Compensation with hourly range of $22.50-26.50, dependent on experience level. This role is overtime eligible. 
• Benefits include medical, dental, vision, life and LTD/STD for employees and dependents
• Training and certification opportunities, to foster your professional development
• Company equipment and tools (dependent on role)
• Paid personal time off (PTO) and paid holidays
• Retirement plan with company match

Absco Solutions is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender, gender identity, disability status, protected veteran status, marital status or any other characteristic protected by law.