Operations Specalist

LOCATION:

The Operations Specialist position is a remote, work from home position, as are all positions at Acceleration Partners (a structure central to our culture and our vision to change the work/life paradigm). Candidates who live in the following States will be considered:  CT, IL, MA, NH, NJ, PA, RI, VA, FL, GA, MN, OR, TX, AZ, ME, NC, OH, SC, TN. Some travel is required for client meetings or other internal meetings, conferences, etc.

THE ROLE:

As Acceleration Partners continues its growth as the biggest and best affiliate agency in the world, and as the company becomes increasingly international in nature, the complexity of the business and volume of strategic initiatives has also increased. The Business Operations team is responsible for managing ongoing cross-functional operations of the business but also serve as an internal resource for all departments, managing larger internal projects with project design and documentation as well as project management support. The Business Operations teams is seeking an Operations Specialist to supporting with executing on tactical Business Operations activities to help them drive the business toward its short and long-term goals.

The Operations Specialist role will be varied, with responsibilities shifting based on the priorities of the Business Operations and Senior Leadership Teams, as well as the needs of the business. Regardless of the activity, the primary objectives for the Operations Specialist would be to bring operational excellence, organization, and tactical support to the Operations team.

Examples of responsibilities include:

• Tactical support on key operational functions documentation, organization, monthly and quarterly Business Operations reporting, process documentation, etc.
• Work with Project Manager to collect information, and build project reports and debriefs.
• Support client invoicing with data entries to internal tracking documents and Salesforce.

TOP 5 JOB RESPONSIBILITIES:

1. Operations Team Administration – Execute various administrative duties in support of the Operations Team, including but not limited to triaging project and support requests, supporting client billing and invoicing, coordinating centralized team semi-annual surveys, etc.
2. Operations Team Organizational Support – Work with Operations Manager to execute various administrative duties in support of the Business Operations Team, including but not limited to organization of team workspaces, process documentation, etc.
3. Project Coordination - Collect, maintain, and track project metrics. Works closely with Project Manager to build quarterly project reports and debriefs.
4. Process Creation and Automation Support – On both an ad hoc basis and in accordance with specific project requirements, work with Operations Manager to solicit and compile ideas and input from the larger Acceleration Partners team on areas of opportunity or improvement.
5. Data Operations – Manage data for key operational processes including executive level report, cross-functional processes, Salesforce and more. Ensure that the right data and accurate data is available to for the right people in order to produce high quality and timely data-driven analysis.

MINIMUM QUALIFICATIONS AND SKILLS:

• 1+ years of project management, operations, or similar experience
• Proven ability to drive projects forward, identifying roadblocks and determining how to get past them
• Detail oriented
• Technology savvy with the ability and desire to learn a variety of software systems
• Superior communication and organization skills
• Microsoft Office experience
• Basic analytics skills and comfort with excel
• Experience coordinating projects across a variety of stakeholders
• Familiarity with Smartsheet preferred

WHAT SUCCESS LOOKS LIKE:

By 3 Months… you will have learned several operations processes and systems and are able to take action on them operationally with limited guidance. You are owning most of your tasks with limited guidance.

By 6 Months… You are familiar with all operational processes and confident in your ability to maintain and improve those processes. You are owning your tasks with little to no daily guidance.

You are great for this role if you:

• Have a strong internal motivation to get the job done and with a high bar for excellence and resilience in difficult situations
• Proactively identify challenges as well as opportunities on your own without direction
• Have confidence and poise in meetings and are able to hold people accountable for assigned tasks
• Are able to keep both the strategic and the tactical in mind at the same time
• Enjoy thinking strategically and bringing creative solutions to problems
• Possess mature and measured judgment, and the ability to solve problems on your own
• Have incredible organization and time management skills and are capable of coordinating several projects at once, often with contending objectives
• Possess excellent written and verbal communication skills, Smartsheet skills and have a strong attention to detail
• Display accountability, always meeting deadlines and keeping commitments
• Know how to collaborate with team members in a remote environment while also working independently with minimal supervision.
• Thrive in a fast-paced environment and enjoy bringing order to chaos
• Can adapt and shift readily and quickly to changing situations

WHY ACCELERATION PARTNERS?

Founded in 2007, Acceleration Partners is the recognized leader in partnership marketing and a six-time Global Performance Marketing Award (GPMA) winner in the “Best Affiliate and Partner Marketing Agency” category. Acceleration Partners manages programs in 40+ countries for more than 170 brands including Target, GoToMeeting, Noom, ButcherBox, and Betterment. Acceleration Partners’ fully remote global staff of 300+ maintains a singular focus on delivering exceptional outcomes; and delivers deep and data-driven expertise in all key partnership marketing tactics, including affiliate, influencer, content, mass media, and B2B partner marketing. In addition, Acceleration Partners has received awards for its performance and exceptional culture, including "Best Agency" and "Best Team in Performance Marketing ("Performance Marketing Awards"), US Changemakers ("PerformanceIN"), "Best Workplaces" (Inc.), "Best Places to Work" (Glassdoor), and "Most Committed to Work-Life Balance" (Digiday). 

As an organization, we are 100% remote, 100% of the time.  Our infrastructure was built to operate remotely and we believe we do it better than most with equal access to tools, resources, colleagues, and leadership no matter where you are in the world or what your role is within the organization. When we ask our employees, “What motivates you to come to work every day?” Time and time again the answer is our people. Joining Acceleration Partners means joining a community of brilliant colleagues from around the world who are smart, driven, and who will challenge and motivate you to new heights. 

AP PERKS & BENEFITS - WHAT WE OFFER

• 100% remote work for everyone
• Group medical, dental, and vision coverage insurance (with opt-out benefits)
• 401K with matching
• Open Paid Time Off
• Summer & Holiday company-wide wellness breaks 
• Volunteer and Birthday Time Off
• Focus Fridays
• Paid Parental Leave Benefits
• Wellness, Technology & Education Allowances
• Annual AP Summit all company meeting
• Paid sabbatical leaves, donation matching, and more!!

Benefits may vary based on employment status or country location.

Acceleration Partners is committed to a diverse workforce and we are an equal opportunity employer. We evaluate applicants regardless of an individual’s age, race, color, gender, religion, national origin, sexual orientation, disability, or veteran status. 

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