Operations Specialist

Revel Systems powers the ambitions of restaurants and retailers with a robust cloud based point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revel’s streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform. Founded in 2010 with major offices in Atlanta, Vilnius, and San Francisco, Revel is a leading member of the Apple Enterprise Mobility Program.

Position Summary:

The Operations Specialist is a customer facing part of our Operations team with our high visibility Enterprise and MidMarket clients. This position will support the rollouts associated with Enterprise and MidMarket clients by ensuring clear and streamlined communication and processes for franchisees.  

Essential Duties and Responsibilities:

• Work hand in hand with cross-functional teams to improve processes to support Enterprise and MidMarket clients
• Provide exceptional service to our customers and highly accurate input into our CRM (Salesforce)
• Provide world class customer experience over the phone (~15+ calls/day)
• Look for gaps in the customer journey experience to anticipate potential issues and work to resolve them in advance 
• Have a hands-on approach to complex situations/escalations and work to resolve them
• Manage customer and other internal Revel team needs and escalations via phone or email

Requirements:

• Minimum 1-2 years of Operations, Sales Operations, IT support or other customer-facing roles
• Strong experience with MS Suite / Google Business Suite
• Proficient written/spoken English is a must
• Ability to work late evening/night shifts: Mon-Fri 5 pm - 1:30 am
• Experience in a POS technical support environment is a plus
• Experience with ERP (NetSuite preferred) or CRM (Salesforce preferred) software is a plus
• Experience with a ticketing system (Service Cloud preferred) 

 Why Revel?

• Career Growth: Join a dynamic company where 40% of our employees changed roles in 2023. We're committed to helping you advance in your career.
• Health and Well-being: We offer comprehensive health benefits, including employee health insurance, accident insurance, and mental health support.
• Learning and Development: Invest in your future with our internal learning and development programs. Access a free Udemy license for online training to help you continuously improve.
• Referral Program: Bring talent to our team, and we'll reward you for it through our employee referral program.
• Rewards & Recognition: We value our top performers. The best team members receive rewards through our G. E. M. and Awardco rewards programs.
• Office Perks: Enjoy a vibrant workplace with snacks, treats, and office lunches twice a week. Our dog-friendly office creates a welcoming environment for pet lovers. 
• Profit Sharing: Share in our success with our Profit Sharing Plan (based on eligibility).
• Night Shift Transportation: We offer taxi services for employees starting or ending shifts during night hours. 

Salary:

1870 Eur/month gross salary 

Plus pay for night shifts (+20-30% of your salary)

By applying for a job position and submitting your personal data, you confirm that you have read and accept Revel Systems’ Applicant Privacy Notice.

#LI-EK1