Job Description
Who we are
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which allows businesses that depend on physical operations to harness IoT (Internet of Things) data to develop actionable business insights and improve their operations. Founded in San Francisco in 2015, we now employ more than 1,800 people globally and have over 1.5 million active devices. Samsara also went public in December 2021 and we’re just getting started.Â
Recent awards we’ve won include:Â
- #2 in the Financial Times’ Fastest Growing Companies in Americas list 2021
- Named as a Best Place to Work in Built In 2022Â
- #19 in the Forbes Cloud 100 2021Â Â
- IoT Analytics Company of the Year in 2022’s IoT Breakthrough WinnersÂ
- Forbes Advisor named us the Best Solution for Large Companies - Fleet management software for 2022!
We're driving change in industries that are yet to fully embrace digital transformation. Physical operations make up a massive slice of the global economy but haven’t benefited from innovation and actionable information in the way that other sectors have. The potential for scale and impact is huge.
About the role:
We are a fast-paced, creative, and customer-oriented team with employees in San Francisco, Atlanta, Mexico City and London. We are looking for an Operations Specialist to support the Operations, Sales, and Finance teams in processing and shipping customer orders in our Atlanta office.Â
This role requires an individual with high attention to detail, exemplary problem-solving skills, and ability to maintain composure in a rapidly evolving environment. Candidates must have demonstrated the ability to thrive in a highly driven atmosphere while juggling multiple tasks and priorities. Candidates must be able to quickly master new skills, procedures, and systems, with an overall desire to contribute to company growth.
In this role, you will:Â- Ensure orders and exchanges are processed accurately and in a timely fashion, audit and communicate errors with Sales team
- Respond to Zendesk inquiries from Sales, Customer Success, Customer Support, and Finance team within established SLA’s
- Partner with Inventory team to ensure inventory accuracy
- Troubleshoot and resolve system errors to ensure prompt order fulfillment and issue resolution
- Communicate with our 3PL to expedite orders and resolve shipment delays/issues among shipping carriers
- Exceptional team player with demonstrated ability to meet tight deadlines, working well under pressure, exceptional communication skills and high level of adaptability in a rapidly evolving environment
- Identify opportunities for process improvements, collaborate with cross functional partners, and create implementation of new process/policies
- Champion, role model, and embed Samsara’s cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
Minimum requirements for the role:
- 1-2+ years experience as an Operations role, with experience in a similar industry
- CRM (Salesforce) & ERP (Oracle/Netsuite) or similar application experience a big plus
- Zendesk experience a plus
- Intermediate skills in GSuite or MS Office
At Samsara, we welcome everyone regardless of their background, race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, etc. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.
Accommodations
Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email [email protected] or click here if you require any reasonable accommodations throughout the recruiting process.
US Only: Please note that Samsara’s COVID-19 vaccination policy requires all team members who will be meeting in person for business or working from one of our offices to be fully vaccinated against COVID-19 or submit regular testing. People who cannot be vaccinated for qualifying medical conditions, sincerely held religious beliefs, and other legally protected categories, may request an accommodation.
Benefits
Our target total compensation market position is in the top 25% of all software and hardware companies. Our full time employees receive an above market-rate salary, an outstanding equity offering, employee-led remote and flexible working, health benefits, personal development, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more. Â
Flexible WorkingÂ
At Samsara, we have adopted a flexible way of working, enabling teams and individuals to do their best work, regardless of where they’re based. We value in-person collaboration and know a change of scenery and quiet space to work is welcomed from time to time, but also appreciate that the world of work has changed. Our offices remain open for those who prefer to collaborate or work in-office, but we also encourage fully remote applicants. As most roles are not required to be in the office, we are able to hire remotely where Samsara has an established presence. If a role is required to be in a certain location and candidates do not have work authorization for that location, Samsara will conduct an immigration assessment. If the role is not required to be in a specific location, Samsara will move forward with the remote location that works best for the business. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company.Â
Please note: Samsara does not accept agency resumes and is not responsible for any fees related to unsolicited resumes. Please do not forward resumes to Samsara employees.
Date Posted
10/24/2022
Views
0
Similar Jobs
Senior Specialist Senior Accountant Shared Financial Services - Make-A-Wish America
Views in the last 30 days - 0
The text describes Make a Wish Foundations mission to grant childrens wishes and their community efforts It outlines job positions with remotehybrid o...
View DetailsFull-Time (0.8-1.0 FTE) CRNA - SSM Health Dean Medical Group - Madison, WI - SSM Health
Views in the last 30 days - 0
View DetailsSenior Design Manager (Infrastructure) - Canonical
Views in the last 30 days - 0
Canonical a leading opensource provider seeks a Senior Design Manager to drive innovation in cloud and AI technologies The role offers remote work glo...
View DetailsSenior Product Designer - Org & Security - Typeform
Views in the last 30 days - 0
This job description outlines a role in developing an intelligent contact management system with AI capabilities The position involves designing user ...
View DetailsExecutive Director Patient Advocacy - Kyverna Therapeutics
Views in the last 30 days - 0
Kyverna Therapeutics is seeking an Executive Director for Patient Advocacy to lead initiatives in autoimmune disease treatment The role involves build...
View Details