Operations Specialist

Job Overview:

As an Operations Associate you will be a part of a scaled services team responsible for executing on key operational workflows for the company. You will be responsible for managing and scaling escalated ticket workflows operational tasks and data analysis requests. This team is unique to Coursera as it will touch all of our end users (partners learners and clients) and will require a strong customer-centric approach to work in addition to keen critical thinking skills and process orientation.

Responsibilities:

• Develop execute and scale technical workflows to ensure seamless services operations utilizing internal tools databases and platform expertise underscored by customer empathy.

• Communicate with internal stakeholders and team members across departments to facilitate understanding and address the needs of our platform's users ensuring alignment and collaboration.

• Proactively identify potential issues and opportunities contributing to projects aimed at mitigating risks and optimizing operations.

• Generate informed advice strategies and ideas catering to the diverse requirements of various stakeholders and partners.

• Maintain detailed accurate documentation and resources for internal and external reference.

• Work collaboratively with cross-functional teams to devise and implement creative technical solutions for partners learners and clients.

Qualifications:

• Bachelor’s degree or equivalent in a relevant field; fresh graduates are encouraged to apply.

• Exceptional attention to detail and process orientation.

• Effective communication skills capable of engaging with internal stakeholders and team members across functions.

• Strong problem-solving critical thinking and strategic planning abilities.

• Highly adaptable able to manage multiple projects and respond to shifting priorities.

• Eagerness to learn with a proven track record of handling computer-based tasks efficiently.

Preferred Qualifications:

• Up to 2 years of experience in a similar role is an advantage but not required.

• Background in leading and scaling technical workflows

• Skills in data pulling analysis and reporting including a demonstrated ability to navigate complex databases independently

• Basic knowledge of SQL and running queries to pull data

• Demonstrated technical aptitude with a preference for candidates who show a strong ability to understand and navigate technical platforms and databases.

If this opportunity interests you you might like these courses on Coursera:

Creative Problem Solving

Business Strategy

Influencing People

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