Operations Specialist

Revel Systems powers the ambitions of restaurants and retailers with a robust cloud based point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revel’s streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform. Founded in 2010 with major offices in Atlanta, Vilnius, and San Francisco, Revel is a leading member of the Apple Enterprise Mobility Program.

Position Summary:

The Operations Specialist is a customer facing part of our Operations team. This role works cross-functionally with Sales Operations, Operations, Fulfilment, and Billing teams to input, analyze, and complete orders and get our product(s) to the customer. 

 Essential Duties and Responsibilities:

• Use your product and customer knowledge to accurately input data into Revel's ERP system (NetSuite)
• Take ownership of customer tickets, providing prompt resolution and updates in our ticketing system (ServiceCloud)
• Play a key role in managing the company's quote-to-cash process, ensuring smooth transactions from order placement to payment
• Deliver world-class customer experiences over the phone (max 15 calls/day)
• Work cross-functionally with Sales, Fulfillment, and Finance teams to monitor inventory activities and support demand planning
• Continuously improve and scale forecasting techniques, methods, and approaches to meet the needs of our business

 Requirements:

• 1-2 years of customer service and/or hardware fulfilment experience
• Proficient written/spoken English is a must
• Strong experience with MS Office / Google docs
• Ability and willingness to work a late shift: Mon-Fri 15:00 - 23:30
• Ability and desire to process a high volume of orders into our ERP with accuracy while looking for opportunities for improvement
• Experience in a POS technical support environment is a plus
• Experience with ERP (NetSuite preferred) or CRM (Salesforce preferred) software is a plus
• Experience with a ticketing system is a plus (ServiceCloud preferred)

 Why Revel?

• Career Growth: Join a dynamic company where 40% of our employees changed roles in 2023. We're committed to helping you advance in your career.
• Health and Well-being: We offer comprehensive health benefits, including employee health insurance, accident insurance, and mental health support.
• Learning and Development: Invest in your future with our internal learning and development programs. Access a free Udemy license for online training to help you continuously improve.
• Referral Program: Bring talent to our team, and we'll reward you for it through our employee referral program.
• Rewards & Recognition: We value our top performers. The best team members receive rewards through our Awardco reward program.
• Office Perks: Enjoy a vibrant workplace with snacks, treats, and office lunches twice a week. Our dog-friendly office creates a welcoming environment for pet lovers. 
• Profit Sharing: Share in our success with our Profit Sharing Plan (based on eligibility).
• Night Shift Transportation: We offer taxi services for employees starting or ending shifts during night hours. 

Salary:

1870 EUR/month gross salary 

Plus pay for night hours

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