Operations Specialist

ISEE is seeking an Operations Specialist to join our Deployment & Operations Launch teams. Operation Specialists will help to support the operations and development of software and hardware on our Autonomous Yard Trucks (AYTs) and launch this technology in our customers' yards. You will be responsible for real-time monitoring of all systems onboard and offboard the vehicle while providing clear and concise feedback and reporting.

Responsibilities

• Monitor and support Autonomous Yard Trucks in real-time during operations
• Provide troubleshooting technical support for any HW or SW issues that occur on prototype vehicles 
• Review log data of system failures and disengagements of autonomy system
• Isolate, track, document, and triage issues systematically
• Update knowledge base and diagnostic trees to maximize troubleshooting efficiency
• Interact with our customers as an ambassador for ISEE’s technology

Qualifications

• At least 21 years of age and at least 5 years of driving experience
• The ability to operate independently with little or no supervision
• Excellent written and verbal communication
• Technical acumen and familiarity with Linux, Google Suite, Jira, Slack, and Git are preferred
• Strong technical aptitude and ability to quickly learn new software and processes
• Proven interest and technical capability to work with modern automotive systems
• Experience in a professional work environment where safety, honesty, procedure, and/or software testing is emphasized 
• Detail-oriented mindset with a focus on safety and procedure
• Ability to work in close quarters in a professional manner for extended periods of time
• Must have a valid U. S. driver's license and clean driving history, validated by a regular MVR check
• Must continually pass safety and performance checkpoints for continued employment
• Pass a criminal background check
• Use a laptop in a moving vehicle for up to 10 hours per day
• Work in outdoor conditions for up to 10 hours per day
• Able to work on rotating shifts, including nights, weekends, early mornings, and holidays
• Ability to travel for up to 2 months