Operations Specialist

What We Do: 

Brightwell makes global payments smooth, secure, and compliant. We enable swift cross-border transactions for people and businesses by coupling technological innovation with strategic partnerships. With decades of experience in cross-border payments, an in-house team of global payments experts, and unmatched fraud and transaction monitoring, Brightwell’s full-service solutions add simplicity to the process of moving money around the globe.
 

Who We Need: 

We’re searching for an Operations Specialist to join our crew. As our ideal Operations Specialist at Brightwell, you will play a key role in understanding the needs of our clients and providing solutions to their problems. Your focus will be split between operational dashboard monitoring and client relationship management. 
 

**This is a REMOTE position, based in the U.S. Quarterly travel to Atlanta will be required.** Eligible states of residence: AL, CO, FL, GA, IA, IL, IN, MD, ME, NC, PA, TX, VA, WI 

As a part of our selection process, we require all Brightwell candidates to complete a 10-minute survey which you can find here: Culture Index Survey. This confidential survey lets us match your unique strengths with our open positions. 
 

What You’ll Do: 

• Monitor operations dashboard of daily transaction volume for assigned book of
• business. 
• Monitor operations dashboard daily error logs for assigned books of business. 
• Proactively identify trends in error logs and work with clients and internal Brightwell
• departments to alleviate the number of errors. 
• If urgent, escalate issues directly to the Product and Engineering teams or open a ticket to document the issue in the backlog if it does not require immediate action. 
• Manage elements of projects with competing priorities. 
• Act as the first point of contact for any issues escalated directly by clients, whether by phone, email, or online portals. 
• Manage client-related program guides and documentation. 
• Conduct quarterly business reviews with all assigned clients.
• Take on other projects, as assigned. 

As an Operations Specialist, you have: 

• Bachelor’s degree in business, finance, or a related field. 
• 1+ year of experience working in payments or remittances. 
• Proven experience in client relations or account management. 
• Proficiency in data analysis. 
• A high level of proficiency in Excel (you should be able to effortlessly create pivot tables, V-lookups, X-lookups, etc.) 
• A high degree of tech savviness.
• Superior written and verbal communication with concise and persuasive presentation skills. 
• Outstanding attention to detail. 

What We’re Offering in Return 

• Freedom: We trust you to do your thing and do it well. 
• Professional Development: We work with you to grow your skills and push you forward. 
• Entrepreneurship: We embrace new ideas and people who have the drive to see them through. If you are a doer, look no further! 
• Benefits: Medical, dental, vision, disability insurance, 401k, flexible spending accounts, parental leave, paid vacation, and more. 
• Random: Culture and company events (happy hours, CEO lunches, outings to Braves or United games, etc.). 

Brightwell is an equal opportunity employer (EOE) committed to employing a diverse workforce and sustaining an inclusive culture.