Operations Specialist

Who Are We?

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid. It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our Portsmouth office is the central strategic hub in the US as well as one of the go-to market global centers of excellence, conveniently positioned to enable a fulfilling and flexible, hybrid work-life balance. A place to collaborate and share knowledge share across multidisciplinary teams, it also provides the perfect space to meet virtually with our colleagues across time zones.

Culture and Values

We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us. Our culture encourages people to be brave and curious, to drive to closure and to ensure our values and principles are lived out daily. We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline

We are looking for an Operations Specialist to innovate, win, and grow with us!

As a member of the Paymode-X Operations team your primary responsibilities include processing outbound supplier payments for our business to business payment network. This dynamic person will be responsible for processing domestic and foreign payment exceptions, ensuring check payments are managed and adjusted, handling international payment inquiries, inbox management, and critical daily processing for our bank partners, external Clients, and internal business associates. The Operations Specialist will leverage any and all resources required to effectively and efficiently complete all processing and Client communication on time.

How you’ll contribute:

• Develop a deep understanding of Paymode-X payment processing, funding methods, Client trends, and business needs
• Support our exception procedure for payment processing
• Support our Concentrator clients and Originators
• Collaborate with team members on innovation, process improvements, and problem solving
• Prioritize your daily tasks and use your expert organization skills to prioritize Client delight at every opportunity.
• Utilize your sense of urgency during critical processing to ensure payments are delivered on time, every time
• Be an expert multitasker and thrive in a fast paced, energetic environment
• Analyze and assess operational processes for efficiency and usability, ensuring your processes are accurately documented and recorded
• Perform additional ancillary tasks
• Be willing to work 10:30am – 7:30pm to support Operational tasks

What will make you successful:

• Prior experience in Treasury, Cash Management, Operations, or Banking
• Propensity for team collaboration and positive attitude in the face of urgent, critical tasks
• Excited to analyze situations, gain diverse skills, enhance work output, and engage in robust problem-solving with teammates.
• You enjoy multi-tasking, learning multi-disciplinary skills, and thrive on learning new
• Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client Delight
• Strong communication (verbal/written) and customer service skills
• Ability to perform self-guided research using a variety of internal tools, phone, and email
• Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties
• Be ready and willing to adapt to positive change in a dynamic, growing environment
• Proficiency utilizing the Microsoft Office Suite, especially Excel

Education and Experience:

• Bachelor’s degree in Accounting, Finance or Economics

• CTP, CPA or MBA a plus

We welcome talent at all phases of their career through understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.

Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment.