Operations Specialist

What you will do: 

• Review marketing materials against an established set of guidelines and brand standards, enter results into database, and communicate results of the review to advertisers  

• Work with a wide range of clients and customers (primarily via email, phone, and chat) to understand their marketing needs.   

• Maintain accurate profile and communication records with proactive recognition and reporting tied to support and actions provided.  

• Coach customers and advertising partners in creating and submitting brand-enhancing content. 

• Participate in team collaboration through idea-sharing and brainstorming sessions  

• Provide ongoing feedback, both internally as well as proactively communicating status and recommendations to customers 

• Perform website functionality checks  

• May perform quality control checks to ensure accuracy and compliance with program guidelines (QC)  

Qualifications 

• Bachelor's Degree in business, communication, journalism, marketing or related field  

• 2+ years experience in a fast-paced office environment with administrative and/or customer service experience

• Some remote-work experience preferred and demonstrated ability to work independently 

• Established technical competence including experience with Microsoft Word, Excel, and Outlook  

• Sound attention to detail and excellent time management  

• Ability to organize work, multitask and meet deadlines  

• Exceptional ability to work within a team environment  

• Solid verbal and written communication skills  

• A natural curiosity and eager desire to learn 

We are a culture of passionate, collaborative, and respectful people. We are curious about finding the most strategic solutions, while being fearless in our pursuit of pushing the limits.