Operations Specialist

At Crisis24, A GardaWorld Company, we take a proactive approach to solving business challenges and our customers are at the heart of everything we do. It's the reason we love rolling up our sleeves and getting down to work - and it's why we're so successful. It takes an entire team to stand behind something big. Interested?

Job description

This position operates on-site at our Boca Raton, FL location.

Summary

The Operations Specialist serves as an expert resource representing industry business practices; aligning program administration, logistics, marketing, account management and regulatory compliance into tactical daily operations.

Essential Functions*

• Serve as the liaison and point of contact between Crisis24 - Executive Protection and the Client, vendors, prospects, and agents
• Oversee Client scheduling coordination with the ground team and coordinates and supports Executive Protection Operations, information, and data processing

• Requesting/Scheduling/Tracking of Global Executive Protection agents and/or drivers and any other service requested by the client

• Support the Managers in the Operations Center with PowerPoint presentations, Security operation plans, Security risk assessments, Security Executive event summaries and other written documents
• Books Reservations for EP Agents/Security Drivers (Rental Vehicles, Hotel accommodations, flight bookings)
• Prepares travel briefs and EP agent/transportation dispatch confirmations and situation reports to the Management and Client team
• Coordinate and disseminate communication between the Client and vendors regarding all logistics including pick-up and drop-off times, vehicle scheduling, convenience preferences, route selection, regional threat assessments and other variables affecting the assignment
• Resolve Operational complaints and poor satisfaction reports
• Participate in a variety of meetings, representing ground transportation issues and communicating updates and department policy to all functional areas of the organization

* This job description is not a comprehensive list of all required activities, duties, or responsibilities. Duties, responsibilities, and activities may change, at the discretion of leadership at any time with or without notice.

Competencies and KASO (knowledge, aptitude, skills and other)

• Operations and security expertise
• Multi-tasking time sensitive and detailed Operations planning activities
• Industry and business acumen.
• Demonstrated organizational and time management skills
• Strong written and oral communication skills
• Ability to work independently while establishing effective relationships, collaborating with peers and clients
• Successful client management experience
• A demonstrated history of effective conflict resolution skills

Work Environment

This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, telephones, scanners, copiers, filing cabinets and fax machines.

Physical Demands

While performing the duties of this job, the employee is regularly required to talk and hear. This position requires the ability to occasionally lift office products and supplies, up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

Position Type/Expected Hours of Work

This position is a non-Exempt position, as determined by the Fair Labor Standards Act.

Regular full-time working hours equate to 40 hours each week.

Operations shifts: Mid-shift and overnights. Weekends are required. On the job training is required and covers all shifts.

Travel/Location

This position does not require routine travel. Work Location: Office (no remote work allowed)

Education and Experience

• A high school diploma is required
• An associate degree or bachelor's degree from an accredited school is preferred
• Three (3) to five (5) years of experience in an Operational and logistics environment is preferred
• Dispatch experience with executive transportation is preferred
• Multi-lingual and multi-cultural skills are preferred
• Military experience is preferred

AAP/EEO Statement

Crisis24 - Executive Protection is an equal opportunity employer and does not discriminate against employees on the basis of race, color, creed, religion, ancestry, age, sex, marital status, pregnancy, national origin, disability or handicap, or veteran status

Job Type: Full-time

Pay: $25/hr. starting rate.

Crisis24, A GardaWorld Company is dedicated to equal opportunity in employment without regard to race, religion, gender, sexual orientation, national origin, age, veteran or disabled status, or any other protected class.

Other details

• Pay Type Hourly
• Min Hiring Rate $25.00
• Max Hiring Rate $25.00

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