Operations Specialist

WHO WE ARE
Apex Fintech Solutions (AFS) powers innovation and the future of digital wealth management by processing millions of transactions daily, to simplify, automate, and facilitate access to financial markets for all. Our robust suite of fintech solutions enables us to support clients such as Stash, Betterment, SoFi, and Webull, and more than 20 million of our clients' customers.
Collectively, AFS creates an environment in which companies with the biggest ideas in fintech are empowered to change the world. We are based in Dallas, TX and also have offices in Austin, New York, Chicago, Portland, and Belfast.
If you are seeking a fast-paced and entrepreneurial environment where you'll have the opportunity to make an immediate impact, and you have the guts to change everything, this is the place for you.
AFS has received a number of prestigious industry awards, including:

• 2021, 2020, 2019, and 2018 Best Wealth Management Company - presented by Fintech Breakthrough Awards
• 2021 Most Innovative Companies - presented by Fast Company
• 2021 Best API & Best Trading Technology - presented by Global Fintech Awards

ABOUT THIS ROLE
JOB DESCRIPTION - Cashiering Specialist
Your Opportunity
Apex Clearing's Cash Team is responsible for risk prevention, status confirmation, and education of policies and procedures related to money movement. Our mission is to execute as an elite team of experts, committed to the highest level of satisfaction, by owning every client interaction through clients' eyes. We provide one call resolution and protect the clients' interests from fraud while mitigating risk to the firm. Our team is centralized to assist various departments' client requests for incoming and outgoing movement of funds. Our collaborative team members carry out our mission to provide the one-on-one service that Apex is known for. It is this level of service that differentiates us from our competitors!
What you are good at
The Cashiering Specialist role will provide operation support, are accountable for facilitating the team's ability to deliver business results and creating a work environment that promotes employee engagement. This includes helping to provide the information, resources, feedback, coaching and recognition that help employees improve their performance. Cashiering Specialist are responsible for assisting in developing necessary process improvements, communications and effective working relationships that establish accountability and positively impact the team, and stakeholders. You will ensure "best in class" service for our internal and external clients by:

• Effectively managing and evaluating risk when reviewing client account money movement requests including but not limited to check requests, ACHs, domestic and international wires.
• Assess and resolve client issues that relate to wires, ACHs and transfers by helping client's self-service. You will assist clients in navigating through money movement solutions and services available at Apex.
• Problem solving and conducting research/special requests using internal processing systems, phone, and emails.
• Identifying situations where escalation is warranted and the ability to act promptly in a high-risk environment.
• Liaise with Business Units, AML, Legal and Risk teams to ensure payment exceptions are actioned in a timely manner to avoid payment failures.
• Performing work that is detailed and communicated in a clear, effective manner.
• Work collaboratively and effectively with others in a fast-paced environment.

What you have

• 2+ years' experience in client service or operations with brokerage/financial industry preferred
• Bachelor's degree or equivalent work experience.
• Strong interpersonal, verbal, and written communication skills.
• Ability to listen and to explain complex subjects in simpler terms
• Demonstrated ability to work in an environment with minimum supervision
• Intermediate level of knowledge regarding regulatory, audit and compliance policies regarding the securities industry.
• Intermediate technical skills, with the ability to use 7 or more different applications efficiently, including Windows, internet research, database systems, and email.
• Positive attitude, team oriented, enthusiastic, professional, forward thinker and strong work ethic.
• The SIE, and Series 99 is required or obtained within 90 days.

You demonstrate the following behaviors:
Fostering Teamwork - As a team member, the ability and desire to work cooperatively with others on a team; as a team member, interest, skill, and success in getting groups to learn to work together cooperatively.
Results Orientation - Focusing on the desired end result of one's own or one's units work; setting challenging goals, focusing effort on the goals, and meeting or exceeding them.
Flexibility - Openness to different and new ways of doing things; willingness to modify one's preferred way of doing things.
​ Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
Our Rewards
We offer a robust package of employee perks and benefits, including healthcare benefits (medical, dental and vision, EAP), competitive PTO, 401k match, parental leave, and HSA contribution match. We also provide our employees with a paid subscription to the Calm app and offer generous external learning and tuition reimbursement benefits. At AFS, we offer a hybrid work schedule for most roles that allows employees to have the flexibility of working from home and one of our primary offices.
Diversity, Equity, Inclusion, and Belonging (DEIB) Commitment
We're looking for all kinds of people.
At Apex, we believe that wealth management and investing should be accessible to everyone, and we strive to create spaces to democratize investing for folks of all walks of life. Internally, we embrace diversity and are dedicated to creating an inclusive and equitable workplace, which reflects our company vision and mission. We value every team member's unique perspective and are committed to fostering a culture where everyone belongs. Join us in our mission to empower and celebrate individual differences.
Apex is committed to being an equal opportunity employer. We ensure that qualified applicants receive fair consideration for employment without discrimination based on sex, gender identity, gender expression, sexual orientation, race, color, natural or protective hairstyle, genetics, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law. Know your rights: workplace discrimination is illegal. We stand by this commitment to promote a diverse, equitable, and inclusive workforce.