Job Description
If end date is listed, the posting will come down at 12:00 am on that date:
- Maintains responsibility for all aspects of digital equipment, applications and/or systems administration, including implementation, configuration, coordination, control, maintenance, troubleshooting, testing, usage monitoring and the development of systems infrastructure within Digital Infrastructure
- Performs installations, upgrades, and may perform backups of software and hardware applications
- Designs, writes, implements and performs backup and restore procedures, and monitors processes
- Administers and maintains system stability
- Troubleshoots software and hardware failures and identifies net problems when they relate to digital equipment
Key responsibilities include:
- Installs new software releases, performs system upgrades, configures systems, evaluates and installs patches, and resolves complex problems
- Coordinates with appropriate team(s) to apply software updates
- Monitors system configuration and automation scripts to ensure system stability
- Ensures the effective, secure and regulatory compliant operations and administration of complex infrastructure resources, and consistent integrity of information
- Provides oversight of hardware and software operations and maintenance support
- Supports the development of system backups and recovery processes
- Provides advanced customer support with advanced diagnostics and by collaborating to solve problems. Documents all pertinent problem-related information through to final resolution
- Participates in the design of disaster/system recovery and testing, when applicable
- Influences teams and stakeholders to achieve objectives; communicates how infrastructure work drives value for the business
- Manages stakeholder relationships to ensure successful deployment of updates, problem solving and ongoing system management
- Collaborates with other Digital departments to provide problem resolution and excellent service to user community, and helps set service level expectation
- Researches new developments and trends in the computer industry to maintain professional expertise in order to support technology roadmap
- Provide off hours support, as needed, and the ability to adhere to rigorous Service Level Agreements (SLAs)
- Provide hands on support for audio visual technologies currently deployed in Missouri, including: Microsoft Teams Room systems, Crestron Room Control systems, various audio systems for two way and one way communications, Digital Signage, etc.
- Interface with business partners to identify, document and resolve issues and concerns
- Provide local support for Facilities and Digital projects
- Provide white-glove support for executive meetings and events
- Assist in development of Audio Visual and Collaboration standards for facilities integrated technologies
- Assist in the development of training documentation, and provide training as needed.
Qualifications
- Associates Degree required, preferably in computer science or related field
- 2+ years of relevant experience
- Will consider candidates without a degree if they show/demonstrate having 2+ additional years of equivalent, relevant experience in tools, systems and initiatives leveraged by Ameren
- Certification in Comptia A+, Comptia Network+, and/or Cisco CCENT preferred
In addition to the above qualifications, the successful candidate will demonstrate:
- Knowledge of infrastructure, operating systems, telecommunications networks, and specialized systems administration
- Knowledge of the definition, design, and implementation of network communications and solutions
- Knowledge of current system administration tools and scripting languages
- Thorough knowledge of Ameren software applications to diagnose and repair problems
- Ability to climb ladders up to 12' tall
- Ability to lift 40lbs
- Familiarity with network and audio wiring
- Deep understanding and knowledge of general AV signal flow
- Knowledge and troubleshooting skills related to Microsoft Teams
- Knowledge and troubleshooting skills related to Microsoft Hub Devices
- Knowledge and troubleshooting skills related to Crestron Microsoft Teams Room technology
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, ethnicity, age, disability, genetic information, military service or status, pregnancy, marital status, sexual orientation, gender identity or expression, or any other class, trait, or status protected by law.
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Jobs in St. Louis, MO
Date Posted
02/25/2023
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