Operations Specialist, Digital

Don't just work somewhere, join Brasseler and be a valued team member of a world-class health care organization!

Our Culture:

Provides a safe and welcoming environment where team members can balance their lives and develop their careers. All people and experiences are valued and respected. Different perspectives are encouraged and lead to better results. This makes us who we are and enables us to be a world-class healthcare organization. All who join us are accountable to this charge.

Our Philosophy:

Quality products sold with integrity has been the hallmark of Brasseler USA from the beginning. Brasseler USA's strong reputation of providing high quality, clinician endorsed and innovative dental and medical instrumentation nationally has spanned over 40 years. We have been offering a full-range of products made in the USA since 1976. Many of our products are manufactured at our headquarters in Savannah, GA.

Explore our career opportunities below to learn more.

JOB OVERVIEW:

This position will be responsible for managing the day-to-day activities of the digital ordering and catalogs process. This role will focus on driving Institutional and Special Markets objectives (sales, profitability, and electronic connections) in line with the strategic plans and customer satisfaction for cross functional teams. In partnership with the Manager, Institutional and Director, Special Markets, the Operations Specialist will participate it maintaining operational functions, implementing, maintaining, and optimizing Electronic Data Interchange (EDI) processes and PunchOut platforms, electronic catalog changes, creation and upload, and internal pricing contracts.

KEY RESPONSIBILITIES:

• Partners with a cross functional team to ensure the successful onboarding of Special Markets DSO groups. This involves ensuring accurate customer pricing, connecting applicable contracts and pricing to internal and external systems - 20%
• Partners with Senior Operations Manager for all data requests, analyses, linkage of pricing and business reviews. - 10%
• Collaborates with Director, Special Markets and Manager, Institutional on Special Markets and Institutional opportunities. - 10%
• Work with cross functional team on implementing 3rd Party Platforms to facilitate School and Special Markets buying. Includes all activities such as creating, editing, and uploading electronic catalogs.
• Work with marketing, regulatory and DSO team to upload and maintain intercompany purchases. - 5%
• Utilizes internal systems to report and analyze data to determine effectiveness of third-party platforms, troubleshoot, identify pain points to make actionable recommendations to Senior Operations Manager that positively impact overall health of the Institutional and Special Markets accounts. - 20%
• Perform special duties and participate in special projects as requested by Manager, Institutional. - 5%
• Analyzing and comparing group accounts against the existing customer database. - 10%
• Develop new pricing contracts based on negotiated terms and agreements and tag and associate them with corresponding customer profiles in the ERP system. - 10%
• Review and validate price agreements for accuracy and completeness including updating customer records with the correct pricing information. - 10%

SPECIFIC KNOWLEDGE & SKILLS:

• strong understanding of EDI protocols, attention to detail, excellent problem-solving skills, and effective communication to support users in navigating digital integration challenges.
• Experience with purchasing platforms such as Coupa, Jaggaer, Ariba a plus
• Knowledge of Microsoft Programs with emphasis on Excel required - including formulas, V-lookups and Pivot tables
• Typically 3-5 or more years of increasing responsibility in terms of any applicable professional experience
• Ability to work independently (remote) and in a team environment

GENERAL SKILLS & COMPETENCIES:

• Good understanding of industry practices
• Proficient with tools, systems, and procedures
• Basic planning/organizational skills and techniques
• Good decision making, analysis and problem solving skills with ability to multi-task
• Good verbal and written communication skills
• Good presentation and public speaking skills
• Good interpersonal skills
• Basic conflict resolution skills
• Developing professional credibility

MINIMUM WORK EXPERIENCE:

Typically 2 to 4 or more years of increasing responsibility in terms of any applicable professional experience.

PREFERRED EDUCATION:

Typically a Bachelor's Degree or global equivalent in related discipline.

TRAVEL / PHYSICAL DEMANDS:

Travel typically less than 10%. Office environment. No special physical demands required.

Benefits available include: Medical, Dental and Vision Coverage, 401K Plan with Company Match, Generous Time Off, Paid Parental Leave, Income Protection, Work Life Assistance Program, Flexible Spending Accounts, Educational Benefits, Worldwide Scholarship Program and Volunteer Opportunities.

*Benefits may vary by location or status.

Henry Schein is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.