Operations Specialist - Exceptions Research

Who Are We?

Bottomline is on a mission to be the world’s leading business payments company, aligning our team to the common purpose of transforming the way businesses pay and get paid. It is a journey that goes around the world serving financial institutions and companies in more than 90 countries. Our Portsmouth office is the central strategic hub in the US as well as one of the go-to market global centers of excellence, conveniently positioned to enable a fulfilling and flexible, hybrid work-life balance. A place to collaborate and share knowledge share across multidisciplinary teams, it also provides the perfect space to meet virtually with our colleagues across time zones.

Culture and Values

We are one global team, who work with and for each other in a drive to delight customers through excellent execution, which fuels how we create and grow sustained business value for our customers, our team and all who partner with us. Our culture encourages people to be brave and curious, to drive to closure and to ensure our values and principles are lived out daily. We excel at Bottomline because we are positive and passionate about building a #LifeAtBottomline

Role

As the Operations Specialist for Exceptions Research, you will analyze payments that were processed erroneously on behalf of our clients. In this role, you will utilize available resources and follow prescribed methods to ensure accurate and timely collection and client delight. Strong attention to detail and excellent communication skills are integral for success in this role.  This dynamic person will work with our bank partners, external Clients, and internal business associates to leverage all resources required to collect and complete misdirected payments effectively and efficiently, while having a passion for collections, sales, and process.

How you'll contribute:

• Monitor reversal, debit request, and misdirected payments to ensure timely SLAs are met
• Communicate effectively internally and externally through email and calls with Clients, bank channel partners, and Vendors to ensure pullbacks on payments are processed effectively
• Perform extensive research and utilize your sense of urgency during critical moments to ensure timely action to urgent situations
• Use your propensity for process improvement to make suggestions to improve procedures
• Participate in subject matter level testing for future Paymode-X releases

What will make you successful:

• You enjoy working with Clients to resolve concerns and effectively communicate benefits of the Paymode-X service
• Prior experience in Treasury, Cash Management, Operations, Collections or Banking
• Propensity for team collaboration and positive attitude in the face of urgent, critical tasks
• Excited to analyze situations, gain diverse skills, enhance work output, and engage in robust problem-solving with teammates
• Experience with NACHA rules and regulations
• Detail-oriented, organized, and able to make decisions with a sense of urgency based on known deadlines and Client Delight
• Strong communication (verbal/written) and customer service skills
• Ability to perform self-guided research using a variety of internal tools, phone, and email
• Identify, improve, and follow existing policies and procedures while consistently applying them in daily duties
• Be ready and willing to adapt to positive change in a dynamic, growing environment
• Proficiency utilizing the Microsoft Office Suite, especially Excel
• Bachelor’s Degree in Accounting, Finance, or Economics or related experience

We welcome talent at all phases of their career through understanding and supporting additional needs (where applicable) as we look to innovate, win, and grow together.

Bottomline is proud to be an equal opportunity employer. We are committed to treating all individuals in a fair and equal manner by creating an inclusive and open environment. 

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